The General Manger will be over seeing the daily operations of the Hotel to maintain company standards for guest and employee satisfaction, quality assurance, and asset protection. This individual will demonstrate leadership and a professional demeanor at all times. The General Manager must be flexible with work schedules that is in general a 50 hour work week including nights, weekends and holidays to assure appropriate management coverage and is responsible for desk shifts if business warrants payroll savings. The General Manager is directly responsible for all sales and marketing of the Hotel, to include any help with the onsite Sales Manager.
Typical work activities
But May Include
Typical work activities vary depending on the size and type of hotel, but may include
- promoting and marketing the business;
- managing budgets and financial plans and controlling expenditure;
- maintaining statistical and financial records;
- setting and achieving sales and profit targets;
- recruiting, training and monitoring staff;
- planning work schedules for individuals and teams;
- dealing with customer complaints and comments;
- addressing problems and troubleshooting;
- supervising maintenance, supplies, renovations and furnishings;
- dealing with contractors and suppliers;
- ensuring security is effective;
The day in the life of a Strand G.M.
- Walk property inside and out
- Work breakfast area and greet guests
- Stand-up meeting with management team or key employees
- Check numbers and sign off on packet
- Check arrivals and info for the week in FD system
- Go over rates in system and third party sites
- Get deposit ready
- Check petty cash receipts from front desk and check for needed change
- Count safe and banks
- Take deposit to bank and fax in slip and log to corporate office
- File all needed paperwork and copies in audit packs and in internal audit binders
- Check brand and Strand email multiple times a day
- Check guest satisfactions scores
- Verify billing and follow up on past due accounts.
- Check brand points and commissions and guest complaints
- Check time clock punches for any mistakes
- Input Smith travel numbers if brand requires
- Inspect rooms everyday and walk property multiple times
- Interact with staff and guests
- Wrap up with Sales at end of day to find out what was accomplished, next step with each client and what's on the schedule for tomorrow.
- Monitor all scheduled upcoming weeks sales calls.
- Review a weekly sales activity report.
- Review marketing reports to measure against goals and action plans.
- Review what leads salespeople have uncovered by shopping hotels.
- Complete program reviews of preventative maintenance and deep cleaning schedules.
- Conduct Revenue Management strategy meetings with d