Sales Associate

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The Sales Associate is responsible for achieving inside sales revenue goals by obtaining and up-selling orders, creating customer satisfaction, and adding value to the customer's buying experience. May own a book of accounts.
  • Obtains orders by answering telephone calls, verifying and entering items, transferring orders to fulfillment, explaining stock-outs and expected delivery dates.
  • Reports industry trends, competitive pricing and customer feedback to management
  • Collaborates with Outside Sales to ensure customer satisfaction
  • Increases orders by suggesting related items, explaining features, and checking customer's buying history
  • Opens customer accounts by obtaining customer agreement, collecting customer information and extending credit
  • Owns, qualifies and develops opportunities passed from marketing, outside sales, national accounts
  • Keeps abreast of new products
  • Identifies ways for continuous improvement of processes
  • Prepares, generates and follow up on verbal or written quotations to secure orders or determine reason for loss of order.
  • Maintains customer product discounts through branch price sheets and/or Distribution System price file maintenance screens; including maintenance of appropriate cost files to ensure accuracy of automated supplier claims.
  • Investigates deductions made by customer when paying WESCO invoices, obtaining necessary information for management to make a determination of whether credit is to be issued or letter to be written. Prepares replies, credit forms (such as RMA, price adjustment) and/or entering the credit transaction into Distribution System.
  • Reviews open customer order reports and takes action on open items; specifically, those items that may be at risk in meeting the customer's promised delivery date. Maintains Distribution System backorder report, associated customer expediting report/notices, and customer notification, as required. Performs other duties as required

    REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
  • Knowledge of electrical, construction or mechanical products preferred
  • Ability to perform multiple tasks simultaneously
  • Familiar with Microsoft Office, and ability to perform basic computer skills
  • Ability to prospect and market concepts to existing and potentially new accounts
  • Ability to work in a team environment
  • Ability to communicate clearly, both verbally and in written form
  • Attention to detail
  • Ability to interpret complex information
  • Ability to use a win-win approach to resolve controversy; stay objective and fair when dealing with sensitive situations, maintain constructive working relationships despite disagreement
  • Ability to take action in solving problems while exhibiting judgment and a realistic understanding of issues
  • Ability to influence others
  • Ability to prepare for emerging customer needs
  • Technical aptitude for equipment and service related issues EXPERIENCE2 – 4 years inside sales in either electrical or industrial construction equipmentExperience in telephone sales or business development with proven track record of achieving revenue goals
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