General Service Manager - CAT Dealership
Jordan-Sitter Associates (JSA) has been placing mid to senior level managers with North American based manufacturers and distributors of mobile heavy equipment for 34 years. We have recently been exclusively retained to fill this key GSM role for this CAT Dealer.
This General Service Manager (GSM) will report directly to the VP of Product Support and will have full responsibility for service department operations and company rebuild facilities. Direct reports include the service managers and product support managers at each location. Administrative support is available, as needed, on a shared basis, and this GSM will have a fully functioning, well-equipped private office.
This position is with a large Caterpillar dealer for construction equipment, mining equipment, power systems, and rental operations. The company ranks as one of the larger dealerships in CAT's North American Commercial Division. The dealership is profitable, growing, and intent on providing the absolute best in customer service and market coverage.
This GSM role carries the normal responsibilities (of this position) for overall service operations management. He/she will work with each reporting Service Manager and Product Support Manager on establishing standards of excellence in the following areas:
Employee development recruiting, training, career planning and performance evaluations. Ensuring that people are placed in proper roles where they can succeed.
Service efficiencies via Technician Productivity priorities, safety, WIP quality and Service Letter completion rate.
Cooperation with other departments sales, used sales, parts, product support sales, and rental operations.
All administrative activities work order analysis, service reports & claim processing.
Customer relations with the constant and continuous goal of ensuring excellence in this area.
Excellent facility maintenance for functionality and to ensure a positive customer image.
Compliance with company and with Caterpillar policies and procedures.
If, after reviewing the above-listed Desired Qualifications , you see a potential fit with your background and career goals, we would certainly welcome your personal interest in this opportunity. Potential candidates are welcome to call JSA Owner, Jerry Randecker (in San Antonio, Texas) at 210-651-5561 or to e-mail (jerryATjordansitter.com) for more information. Experienced product support professionals will already be aware that senior level CAT Dealer service management opportunities like this don't come available very often!
If this role does not hold personal interest, we would appreciate your help with a recommendation. You may be helping a friend or acquaintance to find an excellent next step in their heavy equipment product support career.
Thank you very much for your time. We hope you have a blessed finish to 2012, and a great start to the New Year.