Broadband Technician

Apply Now

Broadband Technician

Job ID #:5271 Location:TX - Lufkin
Functional Area:Field Maintenance/Service Department:3500 - Installation and Service
Position Type:Full-Time Regular Education Required:High School Diploma or GED

Experience Required

1 - 3 Years Relocation Provided:No

Job Summary

Under minimal supervision fulfills demand maintenance by troubleshooting and repairing the
distribution network from bridger to customer's electronic devices. Maintains network integrity
through preventive maintenance. Installs, disconnects, changes, and repairs services; buries
drops; locates lines; and performs service audits as assigned. Educates customers regarding their
existing and new services, informs them about other services and proposes solutions to customer
problems. Describes the advantages of and sells additional Suddenlink services to customers.

Illustrative Accountabilities

  • Troubleshoots and repairs the distribution network from bridger to customer's
electronic devices
  • Performs preventive maintenance of the distribution network through active
    • monitoring
    • Adheres to established maintenance windows for any and all outages
    • Ability to mentor and assist others
    • Performs all responsibilities of Broadband Technician I and II
    • Provides quality customer service surrounding the Company values
    • Resolves issues at installation and on scheduled service call from customer's electronic devices
    to tap
  • Educates customers in the use of installed products; explains waivers, agreements, customer
    • release forms, charges and billing procedures
    • Determines customer's current service levels, inquires about customer preferences and needs,
    and recommends Company service upgrades or additional products
  • Resolves or escalates customer complaints
  • Plans daily route, requisitions equipment and supplies, and stocks vehicle
  • Maintains and secures Company truck and equipment
  • Installs, tests and troubleshoots Company services including video, data and telephone from tap
    • to device
    • Uses small hand tools, power tools, meters, and other test equipment
    • Meets scheduled appointment windows
    • Completes work orders and other documentation on paper or by using a truck-mounted or
    mobile computer
  • Represents Company to collect payments and equipment; secures appropriate customer
    • signatures
    • Works on regularly scheduled days as well as unscheduled days and beyond regular work hours
    as required
  • Performs other duties as assigned
    • ESSENTIAL JOB FUNCTIONS
    • Ability to communicate in person and by telephone
    • Hand and finger dexterity to carry and to use tools and equipment as necessary
    • Vision ability: close vision, peripheral vision, and ability to adjust focus; ability to
    differentiate between different sizes and colors of wires
    Percentage of time spent in performance of duties may vary
    • Ability to carry, climb and operate extension ladder, (approx. 28 ft high and 75 pounds)
    • Ability to climb poles using gaffs, hooks and climbing belt as needed
    • Ability to work in confined spaces such as crawlspaces and attics by crawling, bending,
    reaching, twisting
  • Ability to work while standing 50 - 70% of the time
  • Ability to drive Company vehicle in a safe and responsible manner
    • Position Requirements

    Job Qualifications

    • High school diploma or equivalent
    • Appropriate valid driver's license and a good driving record
    • Meets or exceeds all requirements of a Broadband Technician II or equivalent experience
    • Ability to comprehend and operate appropriate testing equipment (e.g., signal leakage
    detector, TDR) to fulfill job requirements
  • Ability to prioritize and organize effectively
  • Ability to work independently
  • Ability to comply with all Company implemented safety procedures
  • Skill in using a Windows-based computer
  • Knowledge of mathematics and electronics
  • Bi-lingual proficiency preferred in some locations
  • NCTI and/or SCTE courses preferred
    • WORK EXPERIENCE
    • Broadband Technician II or equivalent experience required
    • Customer service and sales experience preferred

    Working Conditions

    • Work indoors in poorly ventilated areas such as attics during extreme heat
    • Exposure to dust, dirt, noise, insects, cleaning solutions
    • Work performed near power lines and electricity
  • Work, including travel, outdoors in adverse weather conditions day or night


    • Apply Now
    Feedback Loading...