Broadband Technician III
Job ID #:4986 Location:TX - Balch Springs
Functional Area:Field Maintenance/Service Department:3500 - Installation and Service
Position Type:Full-Time Regular Education Required:High School Diploma or GED
Experience Required
1 - 3 Years Relocation Provided:No
Job Summary
Under minimal supervision fulfills demand maintenance by troubleshooting and repairing the distribution network from bridger to customer's electronic devices. Maintains network integrity through preventive maintenance. Installs, changes, repairs and disconnects services; buries drops; locates lines; and performs service audits as assigned.
ILLUSTRATIVE
Provides quality internal and external customer service surrounding the Company
Resolves issues at installation and on scheduled service call from bridger to customer's electronic
Performs all duties of Broadband Technician I and II as necessary
Installs, tests and troubleshoots Company services including video, data and telephone from tap to device
Educates customers on the use of installed products; explains waivers, agreements, customer release forms, charges and billing procedures
Determines customer's current service levels, inquires about customer preferences and needs, and recommends Company service upgrades and/or additional products
Resolves or escalates customer complaints as appropriate
Plans daily route, requisitions equipment and supplies, and stocks vehicle
Meets scheduled appointment windows
Completes work orders and other documentation on paper or by using a truck-mounted or mobile computer
Represents Company to collect payments and equipment; secures appropriate customer
Uses small hand tools, power tools, meters, and other test
Maintains and secures Company truck and
Works on regularly scheduled days as well as unscheduled days and beyond regular work hours as
Performs other duties as assignedEssential Job
Ability to communicate in person and by
Vision ability: close vision, peripheral vision, and ability to adjust focus; ability to differentiate between different sizes and colors of
Hand and finger dexterity to carry and to use tools and equipment as
Ability to work while standing 50 - 70% of the
Ability to carry, climb and operate extension ladder, (approx. 28 ft high and 75
Ability to work in confined spaces such as crawlspaces and attics by crawling, bending, reaching,
Ability to climb poles using gaffs, hooks and climbing belt as
Ability to drive Company vehicle in a safe and responsible manner
JOB
Meets or exceeds all requirements of a Broadband Technician II or equivalent
High school diploma or
NCTI and/or SCTE courses
Knowledge of basic mathematics and
Skill in using a Windows-based
Ability to comprehend and operate appropriate testing equipment (e.g. signal level meters, ohm
Ability to prioritize and organize
Ability to work independently and with
Ability to comply with all Company implemented safety
Appropriate valid driver's license and driving record within Company
Bi-lingual proficiency preferred in some locations
WORK
Broadband Technician II or equivalent experience required
WORKING
Work indoors in poorly ventilated areas such as attics during extreme
Exposure to dust, dirt, noise, insects, cleaning
Work performed near power lines and
Work, including travel, outdoors in adverse weather conditions day or night
