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Network Operations Center Support Engineer Network Services Telecom Denver, CO

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Listing Info

Job ID: 3945
Title: Network Operations Center Support Engineer Network Services Telecom Denver, CO
Location: Denver
Type: Network Engineering

Industry

Salary: 57,500.00
Post Date: 03/21/2013

Job Description

Network Operations Center Support Engineer Network Services Telecom Denver, CO

Our client, a leading provider of Telecommunications network services is seeking a Network Operations Center Support Engineer to support its Enterprise and Government customers. This position will be troubleshooting, escalating, managing trouble tickets as well as handling all level 2 and 3 technical issues.

Responsibilities

  • Documenting and managing trouble tickets (Opening, closing, escalating) and assisting the technical needs of the customers.
  • Remote access routers and switches to help troubleshoot any network issues.
  • Escalate trouble tickets according to appropriate protocols and procedures.
  • Identify, isolate, and troubleshoot the problem to maintain minimal errors.
  • Provide pre and post customer support to ensure proper functionality of products and services.
  • Troubleshoot with third party vendors when necessary to solve any technical issues for customers and client.
  • Complete trouble tickets in a timely manner.
  • Be clear, concise, and unambiguous when assisting with technical issues, when escalating trouble tickets, must be precise and timely to whom to escalate the issue to.
  • Utilize network management solutions to solve real time network issues.
  • Alert and deploy Field Engineers to solve technical issues.
  • Available to work after hours and provide an on-call support service for clients and customers.

    • Qualifications, Experience And Expertise

  • Bachelor s Degree in Computer Science or related field
  • Experience in networking protocols and solutions (Layer 2 (802.1q, 802.1p, QinQ, ethertypes, STP, L2vpn), MPLS, VPLS, Layer 3 (OSPF, BGP, EIGRP), etc.)
  • Certified in Juniper, Extreme Networks, and Cisco highly desired but NOT required.
  • Experience working in a Telco, ISP, or related fields is a must
  • Familiar with multicasting, QoS/CoS, and TDM circuits.
  • Experience in a customer facing support NOC environment.

    • Must Have Experience With The Following Ethernet And VPN Protocols

  • 802.x, Q-in-Q, MAC-in-MAC
  • MPLS, L3VPN, VPLS, L2VPN

    • Must Understand Network Concepts And Support Protocols

  • CoS, SLA, and network elements and circuits
  • NPT, DNS, RADIUS, SNMP
  • Experience in ITU-T, IEEE, RFC, MEF
  • Working knowledge with T1, E1, DSX, and OCX
  • Experience working in Layer 2 and Layer 3 network/service engineering
  • Experience with configuring Juniper, Cisco, Nortel routers and switches.
  • Ability to work on multiple tasks and meeting deadlines simultaneously.
  • Experience and capability of handle customer escalations.
  • Exceptional team player
  • Exceptional written and verbal communication skills.


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