Service Manager

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Listing Info

Requisition Number: 166
Job Title: Service Manager
Department: Oklahoma City

Hours

State/Province: Oklahoma

City: Oklahoma City

Position Type: Full Time - Permanent

Job Description

Job Summary:The Service Manager assists in the direction and coordination of activities of the Door Center.

Essential Accountabilities

Assists in coordinating assembly, work schedules (including temporary personnel as needed), and warehousing operations to ensure service leads are met

Assists in establishing operational procedures for verification of incoming and outgoing shipments, handling and disposition of merchandise, and keeping of warehouse inventory

Monitor production to ensure satisfactory levels as well as customer service levels are being met

Ensures that corporate programs regarding safety, security, care of equipment and facility, etc., are followed, ensures OSHA compliance

Ensures the availability of parts required for warehouse assembly and production by coordinating with the General Manager

Inspects warehouse facilities and equipment and recommends changes in allocation of space and storage procedures to General Manager

Inspects physical condition of warehouse and equipment and schedules needed maintenance

Investigates customers' complaints involving such matters as damaged items, overcharges, and delay in shipment, and confers with General Manager on necessary adjustment

Assists with meeting weeks of inventory, scrap and damage goals

Responsible for an injury-free” workplace

Assist in the development of an annual Individual Development Plan (IDP) and meet all training targets as spelled out in the IDP and by corporate goals

Perform other duties as assigned

Physical Requirements

Manual dexterity and hand to eye coordination for operation of hand/power tools

Extended time on feet, walking distances up to 200 feet

Frequent stooping, bending, walking, carrying and lifting (up to 50 pounds)

Minimum Qualifications Required

Clear and effective written and oral communication skills

College education or related experience

Organizational, time management and analytical skills

Valid drivers license

Good supervisory, leadership and motivational skills

PC / Windows skills

Mechanical aptitude / power tools