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Listing Info
Location: Corporate Office
Postal Code: 76102
Functional Area: FSC 95000 Mis Fsc Administration
First Open Date: 04/30/2013
The scope of responsibility for this job is mid-level implementation and support of the Corporate WAN and LAN, including, Network Security, VoIP, and Remote Access, Routing, Switching, Load Balancing, Enterprise wireless, Application Networking and much more.
General Duties And Responsibilities
Assist with management the Cisco and MPLS-based LAN/WAN environment consisting of 800+ remote shop locations, two datacenters and multiple regional offices
Implement technical solutions for all of Cash America's network infrastructure systems in support of the company's goals & objectives
LAN/WAN moves, adds, changes
Interact with WAN service partners to support the MPLS WAN environment
Support Citrix/Netscaler or other Application/Server Load Balancing systems
Support Cisco ASA firewall rule sets and effectively communicating firewall rule changes to ensure applications are capable of successfully traversing across firewalls
Create and maintain documentation of processes, network configurations, and systems detailing locations and configurations for all assigned projects
Inform the IT department and all levels of management of planned and unplanned system outages in a manner consistent with established communication, escalation and change control policies
Support customers and employees via email, telephone, and face-to-face interaction
Work with our vendors and carriers to facilitate and achieve successful troubleshooting and implementations for production related issues and to improve standard operating procedures
Operate network monitoring and configuration management software to identify anomalous events, perform fault detection, review performance metrics, and generate reports to support specific service level requirements
This position will be called upon regularly as a backup to other staff on the network team
Participate in 24/7 ON-CALL rotation which includes being available to assist with issues even when not on callRequired
Minimum Attributes Required to Perform the Essential Functions of the Position:
CCNP-Cisco Certified Network Professional required
Must have 3-4 years data network (LAN/WAN/WLAN) administration experience in a Cisco environment designing, integrating, monitoring and maintaining interconnected networks
Demonstrated proficiency in Cisco router and switch configurations and troubleshooting using Cisco 73xx, 72xx, 65xx, 45xx, 37xx, 35xx, 29xx routers and switches
Demonstrated proficiency working directly at the command line interface (CLI) of switches, core routers, firewalls and various network devices and telecommunications equipment
Demonstrated proficiency in configuring and troubleshooting LAN technologies (TCP/IP, Etherchannel, 802.1Q, Spanning-Tree, GLBP, OSPF & BGP Routing, QoS and VoIP)
Demonstrated proficiency in configuring and troubleshooting WAN technologies (DS-0, DS-1, T-1, T-3,SONET, MPLS, Fiber Channel)
Demonstrated proficiency in configuring and troubleshooting other network technologies (QoS-Voice/Video/Applications/Wireless, VPN's-IPsec/SSL, GSLB, GLBP, DNS)
Must possess an understanding of multimedia protocols (H.323, SIP, SCCP, MGCP, RTP, RTSP, RTCP, etc.)
Must have experience reviewing Ethernet packet captures (e.g. tcpdump, Ethereal, Wireshark), studying network traffic flows and reading interface statistics to identify network connectivity and performance problems affecting Voice and Video over IP communications
Must have knowledge of fault-tolerant production network design, redundancy, network monitoring systems, security best practice and identifying and eliminating single points of failure
Must be flexible and able to work nights, weekends and holidays as needed to support planned and unplanned network maintenance and troubleshooting events
Experience with 802.11 wireless, 802.1x, and Network Access Control (NAC) is a plus
Demonstrated self-initiative and be able to operate without supervision as needed
Strong interpersonal skills to interact effectively with customers and team members
Must have good project management skills
Ability to work in an environment with shifting priorities and assignments
Strong organization skills to balance and prioritize work
Must have strong time management, multi-tasking, organization and administrative skills and must be highly proficient with Visio, Project, Word, Excel, PowerPoint, and Outlook
Ability to learn and implement third-party applications and complex solutions as required
Good understanding of Network Industry Standards and Network Security Practices (SOX & PCI) is a plus
Candidate must be able to meet any physical ability requirements necessary to perform position. The information contained in this job description is not an all-inclusive list of the duties and responsibilities of the position or the skills and abilities required to do the job. Management has the discretion to assign/reassign duties and responsibilities as needed. Cash America is an Equal Opportunity employer.
