Listing Info

Hendrick Chevrolet Shawnee Mission, located in Merriam, KS, is looking forBusiness Development CenterRepresentativeswith a positive attitude to join our team. www.chevyusa.com

Hendrick Chevrolet Shawnee Missionis a member of the Hendrick Automotive Group and provides a rare blend of outstanding leadership and a culture that is distinctively people-oriented.We offer you a professional working environment with continuous training and performance excellence as a team member of one of the largest and most successful privately-held retail automotive groups in the nation. http://www.hendrickauto.com/

Summary

Business Development Center Representatives are responsible for lead-management activities in support of the companys sales and service goals.

Requirements

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Answer all incoming phone calls according to a proven, pre-set script, and schedule a sales appointment.
  
• Log all customer comments into Reynolds and Reynolds Contact Management (CM)
  
• Schedule follow-up contact if no appointment is made in CM.
  
• Confirm scheduled appointments with future happy Hendrick clients.
  
• Reschedule no-show' customer appointments.
  
• Follow up with sales department to determine if the appointment was kept and what the outcome was. Schedule future contact as needed.
  
• Update customer changes in database.
  
• Contact current customer base on current marketing incentives to generate additional traffic.
  
• Respond to customer website requests (internet inquiries).
  
• Contact internet clients via email and phone to schedule a sales appointment.
  
• Notify necessary departments to inform of appointments set.
  
• Forward all customer concerns to the correct department manager and follow-up.

Job Requirements

• A good attitude and strong work ethic
  
• Pleasant and engaging phone persona
  
• 2- or 4-year college degree preferred
  
• Strong record of positive customer satisfaction results
  
• Team-oriented
  
• Submit to and successfully complete MVR, background check, and pre-employment drug test
  
• Valid driver's license with good driving record

Benefits

Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization. Our team members also enjoy a comprehensive benefits program, including:

• Basic medical and life insurance programs with employer-paid premiums for employee coverage. The annual value of employee medical and life insurance premium is $6,400.
  
• 401(k) retirement plan with matching contributions.
  
• Various voluntary benefit plans including Short and Long Term Disability Plans, Supplemental Life Insurance Plans, and Pre-Paid Legal Services.
  
• Vehicle purchase program.
  
• Comprehensive employee recognition programs.
  
• Continued training through Hendrick University and the manufacturer.
  
• Opportunities for career advancement.