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Account Manager LLF- Miami or Fort Lauderdale

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Listing Info

Title: Account Manager LLF- Miami or Fort Lauderdale
Location: US-FL-Miami
Job Number: SAL00009598

Primary Objective(s)

The
Large Law Account Manager is responsible for increasing Westlaw revenue, usage
and market share in assigned law firm accounts by utilizing skills related to
legal research, training, sales and marketing. The Large Law Account
Manager leverages his/her expert consultative approach and opportunity analysis
to meet customer needs. This is accomplished through an in depth
understanding of West Large Law products and strong relationship building
skills.

Division/Group/Role

  • Large Law Firm Sales and Account Management
Key

Skills, Knowledge And Abilities

  • Effectively
meets customer needs and builds productive customer relationships; takes
responsibility for customer satisfaction and loyalty; is focused on the big
picture and business perspective when making decisions and taking action.
Demonstrates professional qualities and demeanor that commands attention and
respect from Large law firms.
  • Possesses
strong ability to create sales approaches and solutions; ability to provide
customers with high-impact training to exceed their needs; tries different and
novel ways to deal with customer challenges and opportunities; while working
with an internal team, takes courses of action or develops client solutions
that appropriately consider available facts, constraints, competitive
circumstances, and probable consequences.
  • Builds
credibility by working as a strong team player and through powerful formal
presentations. Uses appropriate interpersonal styles to establish effective
relationships with customers and internal partners; interacts with others in a
way that promotes openness and trust and gives them confidence in one's intentions.
Some Large Account Managers may interact with account executives, Sales
Exectuives / sales management, and/or products experts.
  • Demonstrates
strong negotiation skills by effectively exploring alternatives and positions
to reach outcomes that gain the support and acceptance of all parties.
  • Exhibits
a deep knowledge of West Large Law products such as Westlaw including content
add-ons, the legal profession and the legal publishing industry; Relishes
ongoing, self-initiated learning, assimilates new information quickly, welcomes
feedback and applies knowledge to practical use on the job.

Responsibilities

  • J.D.
Degree required
  • Attains
    • assigned revenue account goals
    • Establishes
    solid, long-term customer relationships and cultivates new business
    opportunities by diagnosing needs, presenting solutions and addressing customer
    concerns
    • Provides
    high quality account management and customer support services to assigned
    accounts
    • Develops,
    presents and implements special offers in non-Account Executive accounts
  • Partners
    • closely with Sales Executives in identifying the sales opportunity for each
    firm
    • Supports
    renewal process in assigned accounts
  • Educates
    • customers on the benefits of Westlaw over competitors and trains customers on
    the use of Westlaw
    • Coordinates
    training efforts with Research Specialists
  • Coordinates
    • local marketing efforts within assigned accounts
    • Keeps
    up to date on competitive activities in accounts and communicates information
    to divisional/regional management
    • Assists
    other market segments as needed
  • Identify opportunities to leverage technology
    • products aimed at increasing revenue and providing solutions
    We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

    Qualifications, Experience, Knowledge And Skills

    • J.D.
    Degree required
  • Legal
    • practice experience preferred
    • Strong
    communication, presentation and Westlaw legal research skills
  • Customer
    • service orientation and experience
    • Field
    Account Management and sales/ marketing experience strongly preferred
  • Proficient
    • in MS Office/Internet
    • Previous
    legal research training preferred
  • Ability
    • to travel occasionally to training sessions, meetings and to customer locationsAt Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

    As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

    Intrigued by a challenge as large and fascinating as the world itself? Come join us.

    To learn more about what we offer, please visit careers.thomsonreuters.com.

    More information about Thomson Reuters can be found on thomsonreuters.com.
    According to the U.S. Citizenship and Immigration Services (USCIS), the
    H-1B visa cap has been met for the 2013 fiscal year (October 1, 2012-September 30,
  • .
    Job: Sales


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