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Customer Service Career - Associate Corporate Operations Specialist
Posting Job Title: Customer Service Career - Associate Corporate Operations Specialist
Requisition Number: 13-9385
Shift: Not Applicable
Do you consider yourself a true leader? Do you have experience building and maintaining relationships with existing clientele or have experience in a consultative customer service environment? Are you an analytical and detail-oriented person? Are you looking for a team-oriented, fast-paced environment that would provide you with opportunities for advancement?
CT Corporation (www.ctcorporation.com), a Wolters Kluwer business, is committed to providing intelligent software and the highest quality service standards to support legal professionals in their workflows for corporate compliance and transactions, due diligence, litigation support, e-Discovery, law department management, and trademark management. CT builds its offerings within the framework of an extensive knowledge of our customers' work processes and the challenges they face. We continue to build on these strengths through close customer relationships and consistent research gleaned from our clients. CT companies provide the best solutions for registered agent, compliance and governance services, law department management, lien management, litigation support and trademark management.
We currently have an exciting opportunity for an Associate Corporate Operations Specialist available in our Salem office. If you are looking for a stable and rewarding career path, we'd love to hear from you. Shifts may vary based on business needs between 8:30am and 6pm. Overtime required as needed.
The Associate Corporate Operations Specialist (COS) Hybrid for Wolters Kluwer's CT has primary responsibility for providing superior service by analyzing customers' requests, ensuring compliance and accuracy, resolving or escalating issues, following requests through to completion, and communicating progress to customers and internal teams. The Associate COS Hybrid supports both Fulfillment and Service of Process (SOP) functions. This is an entry level position, with the expectation of supervision for the first 6+ months. The Associate COS Hybrid fulfills initial filings and document requests (e.g., retrieval requests, incorporations, formations) and is expected to process 10 pieces of Service of Process (SOP) per hour. Associate COS Hybrid activities include: learning the complex and comprehensive CT product line and jurisdictional rules and regulations; field incoming questions; reviewing and fulfilling incoming request; assisting process servers in the completion of service; contributing to customer satisfaction and organizational success; participating in process improvement initiatives; and representing Wolters Kluwer within the industry and territory.
High School degree required; Some college or a degree preferred
Preferred Experience (includes minimum): 1+ year(s) of customer service experience,
Wolters Kluwer (www.wolterskluwer.com) is a market-leading global information services company. Professionals in the areas of legal, business, tax, accounting, finance, audit, risk, compliance, and healthcare rely on Wolters Kluwer's leading, information-enabled tools and solutions to manage their business efficiently, deliver results to their clients, and succeed in an ever more dynamic world. Wolters Kluwer is a market-leading global information services company. Professionals in the areas of legal, business, tax, accounting, finance, audit, risk, compliance, and healthcare rely on Wolters Kluwer's leading, information-enabled tools and solutions to manage their business efficiently, deliver results to their clients, and succeed in an ever more dynamic world.
Wolters Kluwer has 2010 annual revenues of €3.6 billion ($5 billion/£3.1 billion), employs approximately 19,300 people worldwide, and maintains operations in over 40 countries across Europe, North America, Asia Pacific, and Latin America. Wolters Kluwer is headquartered in Alphen aan den Rijn, the Netherlands. Its shares are quoted on Euronext Amsterdam (WKL) and are included in the AEX
Visit our website, YouTube or follow @Wolters_Kluwer on Twitter for more information about our customers, market positions, brands, and organization.
Wolters Kluwer offers a competitive compensation and benefit package including 4-weeks of paid time off (1st year), 12 paid holidays, and a generous profit sharing program.
We are an equal opportunity employer and committed to a diverse workforce.