Regional Service Manager - repair and service of equipment - MAS #2149

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Listing Info

Position Title Regional Service Manager #2149**Please forward a word format resume to Katrine*

  • Relocation Yes

    Location Canton Mass

    The Regional Service Manager reports directly the VP of Customer Service.
    Each Service Manager also works closely with the Regional Sales Manager of
    their territory to ensure that the sales process is completed in a smooth
    and timely manner. The main responsibility of the service managers is the
    direct supervision of 7 to 8 field service engineers.

    This is a hands-on supervisory role. Incumbent will take calls from
    customers and work directly with them to troubleshoot problems and
    coordinate installations, repairs, and other services. After they dispatch
    and schedule the field service engineers to customers' locations, they will
    continue to serve as a liaison for customers, promoting the communication
    between service engineers and the customer to ensure that the job is
    performed to their satisfaction and a good relationship is established.

    • Qualifications

    • The technical skills needed to competently install,
    troubleshoot, repair, and service the type of equipment that company sells
    (requires a background with mechanical, electrical, pneumatics, hydraulics,
    and PLC's).
    • Prior experience working as a field service engineer in a
    position that required travel
  • Experience in supervising/managing several service
    • engineers/technicians in the field
    • A strong customer focus with the ability to effectively
    communicate between our customers and our service engineers
  • Must be willing to reside in the Canton, Massachusetts area
  • Must be able to travel occasionally to customer locations
  • Experience in the food industry is a definite plus!
    • Bottom Line
  • Technical skills needed to competently install, troubleshoot, repair and service equipment (requires a background with mechanical, electrical, pneumatics, hydraulics, and PLC's).
  • Prior experience working as a field service engineer in a position that required travel.
  • Experience in supervising/managing several service engineers/technicians in the field.
  • Experience in high speed equipment like food packaging, processing, or other packaging equipment.


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