Listing Info

Agency SalesSupport Specialistsare hired by Agents to assist in producing appointments, applications and sales through lead generation and follow up. Youll receive training and support as you handle a full scope of responsibilities, including customer relations, sales and marketing and agency office operations.

Sales And Marketing

• Coordinate agency prospecting through direct mail, company prospecting programs and Personal Insurance Reviews.
  
• Understand products, procedures and best practices for promoting policy growth and retention
  
• Schedule/confirm appointments for agent
  
• Achieve individual production goals as established by agent

Customer Relations

• Discuss insurance product offerings with current and potential customers
  
• Maintain high customer service standards to attract and retain customers
  
• Advise customer of claims and billing policies and procedures as needed
  
• Respond to inquiries, issues and complaints

Agency Office Operations

• Administer office practices and procedures
  
• Maintain information in the agencys customer database for future follow up
  
• Manage agency correspondence as required
  
• Continue to maintain and develop knowledge of American Family products and services and support efforts to increase agent business

Qualified Candidates Will Possess

• Outstanding sales and relationship skills
  
• Licenses in property, casualty, health and life (or these must be obtained in order to continue employment with the agency)
  
• Prior insurance experience is not required
  
• Organization, prioritization, and multi-tasking skills
  
• Demonstrated oral and written communication skills
  
• PC skills; experience with Windows-based computer applications a plus
  
• Ability to learn American Family products, services, and computer systems
  
• A minimum of a High School diploma or equivalent
  
• Clean credit
  
• Acceptable driving record