Responsibilities

Experienced Trainer opportunity for individual to oversee and administer various training programs for large call center. Excellent opportunity for growth! Responsibilities include but not limited to the following:

• Oversee and administer various training programs
  
• Schedule training classes, organize materials and present courses
  
• Evaluate and measure all training
  
• Work with Management team and clients to identify gaps and/or training needs
  
• Schedule and coordinate training for multiple, often times simultaneous, training sessions
  
• Participate on Human Resources and company committees
  
• Implement recommended improvements
  
• Perform other duties as assigned including taking front line customer calls on a set schedule each month

Required Knowledge And Skills

• Proficiency with Microsoft Office suite (Word, Excel, and PowerPoint)
  
• Excellent presentation skills - ability to present ideas, concepts, concerns, and questions in a well thought out, positive, and professional manner
  
• Strong analytical skills
  
• Excellent organizational and time management skills
  
• Superior communication, collaboration skills

Required Experience And Education

• Minimum 2+ years of recent training experience (call centre, directory assistance, classroom computer-based, technical or helpdesk preferred)
  
• Minimum 2+ years experience managing a team
  
• Minimum 1+ year of call center experience
  
• Curriculum development experience is a plus