To provide extraordinary, personalized guest experiences that build genuine relationships through loyalty to our guests, each other and our community. All actions are based on the principles of trust, integrity, mutual respect and teamwork.
- Perform Wow Experiences.
- Surpass Every Guest Expectations, by seeking out and interacting with guests.
- Be Personally Responsible for the Highest Standards, by encouraging team members to hold me accountable.
- Encourage Team Members, by supporting fellow team members in the roles and giving positive reinforcement.
- Find a Better Way Everyday, by continuously improving the methods to provide a unique high level guest experience.
- Strive to Better Myself; Take Time to Improve, by pushing myself to improve personally and professionally.
- Ensure Safety and Security, of guests and team members by maintaining safe and secure condition and practices.
- Be Proud to Be a Team Member, by dressing for success and possessing an air of confidence and pride.
- Treat It Like I Own It, by taking personal responsibility for an incredibly clean and attractive property.
- Uphold Our Reputation as a Great Hotel, by achieving and maintaining world class service.