HMSHost

The Retail Shift Supervisor is responsible for supervising the day-to-day activities of subordinates and assigning responsibility for specified work and/or functional activities; assisting in scheduling to ensure that all shifts are covered; assisting management in covering and running shifts; performing all other responsibilities as directed by the business or as assigned by management. This is a non-exempt position and typically reports to the Store Manager / Assistant Store Manager.

Essential Functions

Assists other sales associates to maximize sales and customer service through coaching, counseling and mentoring

Resolves all customer complaints in a manner consistent with company policy, and with customer satisfaction in mind

Administers all point of sale opening and closing procedures in accordance with corporate policy

Operates cash register and receives payment from customer in cash or credit card, accurately counts and provides change to customers as required

Assumes responsibility for effective communication, coordination, and working relationships between associates and management

Follows and promotes customer service and cash handling policies and procedures

Qualifications

Minimum Qualifications, Knowledge, Skills, And Work Environment

Requires a High School diploma or general education development (GED) diploma

Requires a minimum of 6 months supervisory/lead experience

Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers

Requires the ability to lift and/or move up to 40 lbs

Requires the ability to bend, twist, and stand to perform normal job functions

Retail, cash handling, and customer service experience preferred

Equal Opportunity Employer (EOE)

Apply Now