Guest Service Associate (Valet Parker)-Miami

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Job Summary

The Guest Service Associate is responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests with luggage, including delivery and pick up of guest luggage (where applicable) during arrival and departure.

Guest Service

  • Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients
  • Acknowledges and greets guests within five feet with a professional and friendly demeanor
  • Us es guest last names during interactions
  • Us es salutation of the day and welcomes guests to the location
  • Practices proper Towne Park phone etiquette
  • Posts up in designated areas when not completing tasks
  • Runs at top speed to park and retrieve vehicles and drives slowly and cautiously
  • Assists guests with bell services and luggage storage as needed
  • Opens all vehicle and hotel doors for guests
  • Assists guests with directions, taxis, reservations and other inquiries
  • Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area
  • Delivers messages, items and/or guest amenities as requested
  • Shuttles guests to appropriate places that are approved by the location
  • Explains parking rates and retrieval procedures to guests upon arrival

    • Systems And Standards

  • Completes all tasks in a timely manner as instructed by the Account Manager
  • Treats guests and associates with courtesy, respect and dignity
  • Follows all appearance standards as set forth by Towne Park , including complete approved pressed uniform
  • Follows all attendance standards as set forth by Towne Park , as required by the scheduling which may vary according to the needs of the location
  • Executes all terms and conditions as set forth in the Towne Park Associate Handbook and other policies and procedures
  • Maintains clean, neat work environment including all surrounding areas of ramp, valet desk, wheel chairs, parking area, bell carts, bell closet, trash receptacles and ash urns
  • Consistently completes location on all key tags after parking vehicle
  • Calculates and collects revenue for vehicles when needed

    • Safety And Risk Management

  • Follows site specific safety and security procedures
  • Practices preventative safety procedures as set forth by Towne Park , including safe lifting techniques
  • Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys
  • Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system
  • Reports all accidents and incidents observed on shift to Guest Service Coordinator or Account Manager immediately
  • Uses only equipment trained to use and operates all equipment in a safe manner
  • Immediately secures all keys on belt clip or in a locked key box
  • Reports all potential hazards and safety concerns to Account Manager

    • Knowledge, Skills And Abilities

  • Ab


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