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AT& T-Sr-Network Administrator-Client Technical Lead-Network

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Job Summary

We are looking for a Network Client Technical Lead. Successful candidate will be responsible for maintaining the stability and supportability of assigned commercial/government AT&T-managed client’s production hosting network infrastructure. This position will also be accountable for overall project management and change management for assigned clients, and will provide technical support to the Global Client Service Center’s (GCSC) Operations Team for fault/outage management (on-call 24/7). This is a client-facing technical position, so – in addition to demonstrated technical acumen - written and verbal communication skills, diplomacy, and the ability to work well under pressure are required.

Roles And Responsibilities

This position will be fully accountable for the overall stability, security, and supportability of the client’s platform (monitoring capabilities, performance tuning, capacity planning, and maintaining overall device and platform health). The Network CTL position will focus primarily on network device management – specifically maintaining, enhancing, and engineering customer’s high-availability managed hosting LAN topologies, including server load balancers, layer-2 switches, routers, and firewalls.

Specific Responsibilities Include, But Are Not Limited To

General device management, alarm tuning, capacity planning, performance analysis, configuration management, and performance tuning

Maintain overall client platform stability, security, and supportability

Review customer and vendor Life Cycle change request requirements

Engineer detailed change documentation (MOPs/SMOPs) for said requests

Provide technical oversight and guidance of assigned change request thru completion.

Develop solutions to complex issues, including those which require extensive research, analysis, critical thinking, collaboration, and precision in the execution in order to resolve

Present recommendations to customers and/or vendors for consideration

Tier-3-level support to Service Assurance team (on call 24x7)

Facilitate post-outage reviews (POR), manage Service Incident Reporting (SIR), develop and deliver Root Cause Analysis (RCA) to AT&T management and to the customer

Develop, track, and report service remediation plans to AT&T management and to the customer

Act as quality-gate for new deals/gear enabled by the Service Delivery Team

Providing technical mentoring to peers and partner organizations

Developing and maintaining all technical documentation related to the client account (SMOPs/MOPs, GeoLink, customer-specific knowledge base, etc)

Overall customer relationship management

Skills Required

Strong background and demonstrated experience in the following server areas (most current/popular versions)

Strong background in TCP/IP and common internet protocols and applications, including HTTP, SSL, DNS, SIP, and SNMP.

Working knowledge of common WAN/LAN routing concepts and protocols

Working knowledge of server load balancers. F5 BIG-IP experience preferred.

Strong, working knowledge of firewall and ACL concepts and technologies

Familiarity with VPN and tunneling concepts and technologies

Familiarity with tools such as WireShark, tcpdump, HTTPWatch, or Fiddler

Familiarity with UNIX command line

Ideal candidate should have direct experience (3-4 years) in a web hosting environment.

Nature of Contribution- Seasoned technical professional who contributes through proven technical expertise. Has significant impact on department or function.

Knowledge - Subject matter expert within own discipline/specialty area and basic knowledge of other disciplines / specialty areas. Deep technical knowledge. Applies in-depth knowledge of discipline/specialty area standards and processes to work. Integrates industry experience and deep professional/ technical knowledge. Technical leader and recognized expert on select AT&T technologies, systems and/or procedures.

Analysis and Problem Solving -Solves unique problems through evaluative judgment and precedent. Independently applies sophisticated analysis in evaluating issues and develops new concepts, methods and techniques for cross-functional initiatives. Recognizes and pursues alternative methods.

Independence - Guided by department goals and objectives. Exercises latitude in determining objectives and approaches to projects. Leads multiple projects of small to medium size and technical breadth.

Contribution to AT&T Technology -Key contributor on complex projects and initiatives. Impacts current and future business opportunities through application of specialized technical and industry knowledge. Develops methods and techniques based on strategic project objectives.

Communication- Provides technical guidance and explains advanced concepts to others in work area. May mentor others in department. Coordinates across multiple departments. Promotes active listening and open communication. Provides leadership and guidance to others.