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Hagerstown - May - Customer Contact Representatives (Customer Service & Sales, Risk)
Title: Hagerstown - May - Customer Contact Representatives (Customer Service & Sales, Risk)
Customer Contact Representatives are the key to our organizations success. They are the primary point of contact for our customers. Many of our Representatives answer inbound calls, selling products and services to Citi customers while others support card members that are past due on their accounts. Some of our Customer Contact Representatives monitor credit card activity protecting our card members from credit card fraud. Many of our Representatives assist mortgage clientele with questions.
Sales And Service (Credit Cards)
Youre known for your outgoing personality and great communication style - so check out a sales and service position. As a Citi Sales and Service Representative youll spend your day talking with customers over the phone. Youll encourage customers to take advantage of additional Citi products and services that will enhance their Citi experience. Every call is an opportunity for you to use your sales and relationship building skills to partner with customers and help them understand the benefits of additional Citi offerings.
You are so easy going and able to put others at ease too. Plus you love to dig into information to discover trends. Why dont you think about a Risk Management position? As a Citi Risk Representative youll act as a guardian for Citi and our customers. You might be in a position where you will help decide which customers will manage their credit well and should be extended credit or receive an increase in their credit limit. You could take on the job of watching for red flags on accounts and talking to customers on the phone who need to know what is going on. No matter which risk management role you take on your day will be filled with interactions with customers, colleagues, and other financial institutions. High School Diploma or equivalent work experience required. Excellent communication and persuasion skills. Creative problem solving skills. Experience working in fast-paced work environment. Proficiency with Windows based applications. Sales experience is desirable. Citigroup is an Equal Opportunity Employer M/F/D/V.