NYU - Technical Support Associate -ICC

Apply Now

Listing Info

Title: NYU - Technical Support Associate -ICC
Location: NE-Lincoln
Technical Service Desk Agent - Dell Inc.
Dell Inc. is a worldwide provider of information technology solutions to a broad range of clients. We are currently looking for aTechnical Service Desk Agentto join our team inLincoln, NE.

Job Responsibilities

This opportunity on our service desk will provide basic technical support to the clients desktops & laptops via the phone, email and remote tools. Issues that you will be required to troubleshoot include password resets, printer set up, troubleshooting account specific client applications, and basic diagnosing of the desktop/laptop software problems. Those issues that you are unable to resolve will be escalated to other internal Dell employees such as desktop support, network & server support, as well as messaging support groups. The support that we offer our clients is 24 hours, 7 days a week. Therefore night and weekend work may be required.

Required Skills

1-2 years of related work experience, or an equivalent combination of education and experience

Fantastic communication skills and current customer service experience is necessary

Exposure to troubleshooting Windows2000, Windows XP, Exchange and basic network troubleshooting

Previous experience troubleshooting desktop, printer and notebook issues

The ability to work in a team environment and commit to a flexible work schedule

Desired Skills

Very strong user and support of MSOffice

About Dell Inc.

Collaboration. Individual drive. A passion for technology. Thats what success sounds like at Dell. It's this dedication to finding unique solutions that has given rise to many of our energy-smart, green initiatives. Sound like something you can get behind? Join our team, and you'll work in a dynamic environment with other motivated, talented individuals who care about protecting our planet. Plus, you'll get the mentoring, support and training you need to succeed on your own terms.
For more than 25 years, Dell has provided technology solutions to customers that improves their productivity, enhances their lives and meets their distinct needs. Headquartered in Round Rock, Texas, Dell has framed its business around the customers it serves, from the world's largest and most demanding businesses and public sector organizations, to small and medium businesses, to consumers worldwide. At Dell, we promote an environment that thrives on innovation. To deliver effective solutions that meet customer challenges, Dell focuses on pivotal standards that drive future technology innovation.
Dell offers a competitive Salary and Bonus plan as well as a great Benefit Package. Please visit the About Dell section athttp://www.dell.com/for more information.