Wireless Telecom Ana Ii
Wireless Acquisitions provides technical support of wireless devices, services and audits and performs device procurements and close-outs through the SRM ticketing system.
Perform and manage tasks associated with the service order- to- billing process for end user services to include guiding customers through the proper ordering process.
Provision and configure wireless products; Cellular phones, BlackBerrys and Broadband cards with various vendors.
Provide fulfillment processing for wireless products, technical assistance in acquisitions, supplier management assistance and customer service.
Perform, coordinate and manage wireless terminations, suspensions, reactivations, upgrades and feature changes through the Approval Console after review of funding, order details and user information.
Provide customer support establishing integrated processes, procedures, effective coordination and continuity of operations.
Create and manage order spreadsheets that include order and funding details, inventory, vendor confirmation, shipment details and order close-out.
Track and validate wireless vendors, products and services through the BlackBerry Enterprise Server (BES) and BlackBerry Desktop Manager.
Attend weekly meetings and provide status reports.
Working knowledge of the BlackBerry Enterprise Server, Remedy/SRM, various wireless vendors, products and services and procurement processing.
An Associate's Degree in Information Technology, Accounting or related technical field.
Demonstrated knowledge and experience with the Remedy/SRM ticketing system and Help Desk operations.
Bachelor's Degree in a technical discipline.
This is a full time hourly position.
This position may be subject to a Department of Defense background security investigation. In order to be considered for this position, candidate must be a United States citizen.
We are an Employee Owned Company – Equal Employment Opportunity Employer – M/F/D/V
Drug free working environment