Listing Info

Hurricane Sandy Project- Center Supervisor needed for Cape May location.

Supervises: Analyst within assigned function

Responsibilities

Supervise Analysts, assigning work and monitoring performance

• Provide technical assistance and interpretation of Program rules and office procedures.
• Track work of teams, monitoring productivity and achievement of goals.
• Perform regular and timely evaluations of work performance.
• Monitor service delivery to homeowners and intervene in client interactions/meetings as necessary,
• Perform quality control reviews of work according to established policies and procedures.
• Reviews data from the Operations Center on intake, verification and eligibility determinations, and/or case monitoring and provides advice or assistance as needed.
• Prepares reports on status of team activities as required.
• Other duties as assigned.

Education

• Graduation from an accredited college or university with a Bachelors degree.

Experience

• At least three to five years experience in management of public service, real estate, community development, housing or other similar programs, and supervision of a minimum six person staff.

Knowledge, Skills, And Abilities

• Excellent oral and written communication skills; public speaking skills.
• Demonstrated ability to work successfully with socio-economic and ethnically diverse populations.
• Familiarity with real estate and/or housing rehabilitation programs preferred.
• Knowledge of program requirements, policies, and procedures.
• General knowledge of housing market and the real estate industry.
• Ability to effectively communicate verbally, individually and in groups, with internal contacts, tenants, property owners, and other external contacts as appropriate. Ability to clearly explain program requirements to participants.
• Demonstrated supervisory skills.
• Ability to provide friendly and efficient customer service to the public.
• Ability to maintain records in a well organized and confidential manner.
• Analytical ability to compile and organize reports. Ability to prepare statistical reports and understand/interpret data.
• Ability to read, write and speak English. Proficiency in Spanish desirable.
• Ability to use Microsoft Word and Excel, and to conduct Internet searches.
• A flexible schedule including ability to perform some evening or weekend work which may be required.