The Service Coordinator is the contact point for all residential services provided by Reach For Your Potential. Parents, guardians, consumers, Residential Facilitators, and Direct Care staff rely on the Service Coordinator for answers to their questions relating to the lives of the consumer. Service Coordinators maintain close contact with vocational providers and case managers. There is a great deal of responsibility held in this position, as the Service Coordinator also supervises the staff working with the consumers.
Essential Job Functions
- Supervise and evaluate Residential Facilitators and Direct Care staff.
- Assist in hiring, promoting, discipline, and discharge of Residential Facilitators and Direct Care staff.
- Direct monthly Direct Care staff meetings and keep record of meetings.
- Attend weekly professional staff meetings.
- Coordinate individual service planning with members of an interdisciplinary team for each consumer on his/her caseload and ensure that individual service plans are reviewed semi-annually.
- Collect and code timesheets weekly for Direct Care Staff.
- For those services not delivered by Reach For Your Potential, Service Coordinators find services that are available through other providers. Ensure that services are delivered in accordance with goals of individual program planning.
- Complete weekly staff schedules for all locations within caseload as well as assist to cover open shifts and revise schedules as needed.
- Coordinate transitioning for new consumers.
- Coordinate transfers and discharges of consumers.
- Identify and create natural supports within the community for all consumers.
- Transport consumers as needed, as well as assist in coordinating transportation for consumer activities.
- Assist Consumer Financial Coordinator and the consumer with his/her finances, including bill paying, balancing bank statements, and budgeting as needed.
- Complete Reach For Your Potential consumer and agency related paperwork in a timely manner.
- Maintain contact with parents, guardians, and individuals from other agencies.
- Attend meetings as requested by the Executive Director.
- Respond to concerns within 48 hours, with a response time dependent on the nature of the concern.
- Maintain contact with consumers on a regular basis.
- Coordinate the maintenance and cleaning of consumer residences.
- Assist in coordination of consumer moves.
- Complete other duties as assigned.
Bachelors Degree from an accredited college or university in the social or behavioral sciences, and one year of post-degree experience in the delivery, planning, coordination, or administration of human services, or High school degree (or its equivalent) and three years of post-degree experience in the delivery, planning, coordination, or administration of human services or
A combination of required education or experience which totals five years. At least one year must be experience as outlined above.
Must be able to read, write, and communicate effectively