Lead Benefits System Administrator (LBSA), Minneapolis

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Lead Benefits System Administrator (LBSA), Minneapolis

Job ID#: 13177
Location: Minneapolis, MN

Business Area Technology And Administration Solutions

Employment Status: Regular Full-Time

Minimum Experience

3 years

The Company

Go beyond.At Towers Watson, we are more than individuals. We are a community focused on helping our colleagues and clients thrive and succeed. Towers Watson is a leading global professional services company that helps organizations improve performance through effective people, financial and risk management. With 14,000 associates around the world, we offer solutions in the areas of benefits, talent management, rewards, and risk and capital management.

The Business

For more than 30 years, we have been providing high-quality benefits administration outsourcing services for many of the world's largest and most complex organizations. Serving hundreds of clients and more than seven million participants, our award-winning benefits outsourcing services have been recognized by the most respected independent sources. For the past two years, IAOP® named Towers Watson a leader on the Global Outsourcing 100 list, Everest Research named Towers Watson the leading provider of defined benefit administration outsourcing and, in 2012 Fortune magazine ranked Towers Watson #1 for diversified outsourcing services on its world's most admired companies list.

The Role

The Lead Benefits Systems Administrator supports the delivery of superior benefits administration services to Towers Watson clients; including Health & Welfare and Pension plan administration. The full time position requires an individual who is comfortable with benefits administration systems and client contact.

Performance Objectives

  • Act as a principal contact with clients on day-to-day plan administration processing
  • Review and resolve calculation and eligibility errors with client as
  • Review error reports and resolve issues as needed utilizing case management
  • Exercise discretion and independent judgment in responding to and resolving client
  • Assist with system testing; Web, interfaces and system generated reports for new and ongoing
  • Understands the system interfaces with HRIS, payroll, and insurance
  • Develop and maintain system processing documentation and processing
  • Set up and test data encryption and transmission protocols with client and
  • Manage ongoing and annual enrollment process including; updating documentation, testing, and carrier/vendor
  • Manage fulfillment inventory with
  • Manage client
  • Provide back up for other team members as
  • Understands and able to communicate the plan design, including coverage levels and options, eligibility, enrollment/change and termination
  • 100% compliance with SAS70 and Professional Excellence
  • Attends ongoing client status meeting as needed to establish client
  • Attends internal project meetings to ensure project continuity into
  • Assist project team with client assignments to deliver timely, within-budget and high quality
  • Performs other duties as assigned
  • Take initiative to proactively share knowledge and/or experience with team
  • Develop strong partnerships with team
  • Identify potential out of scope work and new opportunities to client teams
  • Meet service level agreements across all
  • Meet billable hour goals as defined by your
  • Work within prescribed budget for each
  • Analyze process workflow and recommend improvements to increase efficiency and effectiveness

    • The Requirements

  • Strong understanding of the administrative process as it relates to Health & Welfare and/or Pension benefit
  • Knowledge of flexible benefits
  • Strong analytical and problem solving
  • Strong knowledge of Microsoft Office tools including Outlook, Excel and
  • SQL query skills are
  • Ability to schedule work, delegate and monitor progress of
  • Professional and responsible approach to work, clients and
  • Ability to organize and prioritize with strong attention to
  • Excellent oral and written communication
  • Ability to work in a team
  • Ability to work independently in a project related work
  • Ability to work a flexible
  • Ability to complete multiple projects within established
  • Bachelors degree preferred

    Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Towers Watson are considered property of Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Towers Watson.
    Towers Watson is an Affirmative Action/Equal Opportunity Employer, M/F/D/V


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