Jiffy Lube

Employees are trained in the duties they are performing and meet required timeframes for certification, according to the employee handbook and pay scales.

Regularly coaches and trains including development of all positions

Service times meet set standards as measured by CSS and Supervisor's

Provides effective floor control, especially during ancillaries

Safety, Emission or Smog Certified depending on where store is located

Studied And Completed Guide To Excellence

Professional Behavior: Positive Behaviors

Follows through on assignments

Exhibits positive problem solving skills with customers or fellow employees

Manages difficult situations effectively

Displays proper language, attitude, demeanor and interaction with customers

Displays proper language, attitude, demeanor and interaction with fellow employees

Has Memorized and can Quote the Griffin Fast Lube Mission Statement

Professional Behavior: Communication

Listens to supervisor's and follows through with commitments

Regularly listens to others
Sensitive to others feelings and beliefs
Uses appropriate phrasing
Publicly recognizes contribution of others
Chooses appropriate forum to address problems

Addresses customer/employee concerns actively and professionally

Professional Behavior: Honesty & Integrity

Follows through on commitments

Takes responsibility for actions and acknowledges mistakes

Uses good judgment

Maintains fair and balanced approach to situations

Assures quality of service and products

Accurately represents and prepares company reports

Communicates sensitive information to only those authorized to receive it

Safeguards company assets and property

Abides by Griffin Fast Lube Policies and Procedures as outlined in the employee handbook

Management Behavior: Employee/Team Development

If asked by Manager, have they filled out proper paperwork for new employees? Have they sent them to New Employee Orientation?

Proficient at

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