JTSS Execution

As a Level 2 employee you have completed all CBT Curriculum except Management Training. You are proficient in completing the Signature Service Oil Change in every position including Team Leader, while using the correct Call Response System. You can demonstrate the ability to explain the Signature Service Oil Change and our pricing to customers and fellow employees. You are also proficient in completing all Ancillary services in a timely manner and are proficient in executing the Customer Cycle including the “no handles” policy, providing a positive experience for the customer.

Customer Experience

• Greet/Customer Relations - During the course of the day you may be tasked in a position that is required to greet our customers. It is policy to greet every customer within 10 seconds of them arriving to our location.
• Builds Relationships - When working in the Customer Service Adviser position you must have a clean well groomed appearance. You must also follow the proper JTSS procedures too effectively process the customer flow. This will ensure that every customer is treated the same.
• Customer Education - You must clearly explain what is included in the Signature Service Oil Change and Severer Driving Conditions. Be knowledgeable in the purpose of all ancillary servic