Title: General ManagerFLSA: Exempt
Level: Restaurant OperationsReports To: Area Manager
Incentive/Bonus Plan: General Manager FOBSupervises: AGM, HSM and team members
Purpose of the position: Be a role model and teacher to your team; create an environment where you and the restaurant team are living our values, providing leadership to team members who deliver a great dining experience for our guests by maintaining consistently high standards, modeling a passion for service, and attending to details.
Essential Duties And Responsibilities
oLead, develop, train, and motivate team and fellow managers into high-performing teams. Build sales and guest counts through leadership of team and being involved in the community. Identify and develop team members for future leadership roles
oManage team member performance with clear feedback, recognition, reviews, coaching/teaching, and discipline
oMaximize sales and profits by upholding sales and service techniques to ensure a great guest experience
oModel ways to delight guests and team members to deliver an excellent guest experience
oMaintain sparkling clean restaurants, ensure QSC standards are achieved, serve high quality food, and show genuine concern for guests
oIncrease sales and maximize profit by ensuring all P&L items are controlled and company objectives are achieved
oMaintain appropriate employee records/documentation to ensure company is compliant with local/federal agencies
oAt least three (3) years experience as a restaurant/retail management
oAdvanced working knowledge of restaurant operations, financials, and control systems
oProven track record of passionate customer service – ability to develop team and assistant managers within their store to deliver legendary guest service experiences every day
oStrong organizational skills
oBasic computer skills
oAbility to manage with integrity, honesty, and knowledge while promoting the culture and values of Boston Market
oAbility to value change and work in a face paced environment
oBachelors Degree preferred
Interacts daily with external guests as well as working alongside management team and team members. Frequent contact with regional manager, senior regional manager, HR manager, and various field support and support center personnel.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed, as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Boston Market reserves the right at its sole discretion to amend its policies, programs and/or guidelines, including the contents of this job description, at any time without prior notice.