Customer Service Representative - Bilingual Spanish #2
Cox Communications is looking for passionate, customer-focused representatives to play a pivotal role in the experience of customers through providing quality service and technical support. The Bilingual-Spanish Customer Service Rep, or Bilingual-Spanish Universal CCR, Customer Care, is part of a supportive, service-oriented team that engages in real-time troubleshooting with customers to resolve technical and billing issues.
The Bilingual-Spanish Universal CCR plays a critical role in educating residential Cox customers about the installation and use of products as well as resolving billing issues. Position also helps grow the company through capturing opportunities to offer additional or upgraded services to customers as available.