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IT Helpdesk Support Specialist
Yoh has a contract opportunity for an IT Helpdesk Support Specialist to join our client in Boise, ID.
Possession of or the ability to obtain a Government Security Clearance is required as a condition for employment.
Helpdesk Support will provide 1st tier IT helpdesk services in support to DOD Customer.
They will work under direct supervision, and provide day-to-day remote PC break/fix support.
They will be responsible for actively seeking resolutions to customer problems with designated product/service lines, interfacing with technical and in-house customer service personnel to determine exact nature of problems, and implementing remedial procedures.
They will typically be responsible for resolving less complex problems immediately, while more complex problems will be assigned to second tier support, a senior operator, or supervisor.
They will also document problems and corrective procedures followed.
Job Qualifications One to two (1-2) years of experience with a commercial trouble ticketing system (such as Remedy)
Some college coursework and/or IT certification program completed
High school diploma
Must be able to obtain Security+ certification within 60 days of employment
Ability to respond to and resolve IT customer inquiries
Strong interpersonal and communication skills as needed in a customer service environment
Ability to demonstrate proper telephone etiquette
Ability to follow procedures and maintain an accurate log of inquiries and concerns
Some experience with MS Office, Outlook and Windows XP
Ability to work different shifts, overtime, some weekends and holidays
Discover all that's possible with Yoh. Apply now.
Recruiter: Jeff Windham
Yoh is a professional staffing provider with over 70 years of experience in the short- and long-term staffing services industry; visit our website to learn both about our company and about our leading staffing solutions.
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.
Tax Term: CON_W2