Customer Service Representatives

If you are committed to providing exceptional customer service and have experience in retail you would make an ideal candidate to join our team! We are now in need of Customer Service Representatives at our Oakland area Money Mart store locations.

The primary function of the Customer Service Representative is to provide customers with a high level of satisfaction and convenience through the various services Dollar Financial Group offers at our Money Mart Stores.

This Position Is Responsible For

2. Salesmanship

• Knowledge of all products and services and how to cross sell them to the customer.
• Meet/exceed daily sales targets
• Properly use sales tools and reports
• Ensure financial goals/targets are met for the store

3. Store Operations

• Understand and complies with all company policies and procedures.
• Properly use the POS system to cash checks, process loan transactions, sell products, and balance cash drawer.
• Accurately account for all cash and negotiable equivalents by following all policy and procedures.
• Document and follow up on all turndown checks.
• Assist Manager in the collection process.
• Adhere to operational Security and LP policies as per company policy including all open and closing procedures.
• Knowledge of who to call in the case of an emergency.
• Knowledge of the general office duties and how to properly use all office equipment.
• Complete all paperwork timely and accurately.
• Maintain branch appearance and cleanliness.
• Insures accurate input of all data into company and vendor systems.
• Insures full compliance with all Anti Money Laundering policy and procedures.

Requirements

• Excellent customer service skills
  
• Computer keyboard proficiency
  
• Superb verbal communications
  
• Team player
  
• Self motivated
  
• Superior cash handling skills
  
• High School Diploma or GED
  
• Friendly and outgoing
  
• Reliable