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Client Care Coordinator, AccentCare, Los Angeles, CA (20130153)

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Listing Info

Responsible for providing supportive services to Clients. Responsible for Client intake and assessments. Responsible for monitoring service quality provided to our Clients. Works closely with Client Care Liaison (Support Center) to ensure assessments are completed. Works closely with Field Supervisor to ensure outstanding service quality. Responsible for ensuring cost effective Care through optimal utilization of agency services and community/family resources.

  • Receives requests for home care services and coordinates request with Clients, Care Partners and referral sources

    a) Gathers all necessary information from caller and completes scheduling requests in timely manner

    b) Confirms scheduled Care Partners with Clients on daily basis

    c) Ensures deposits or third party authorizations are received on all cases/schedules shifts

    d) Monitors margins in each shift that is scheduled and coordinates rates with Staffing Manager

    e) Complies with Wage Order/Overtime requirements, and restricts OT on facility and housekeeping cases

    f) Requires two (2) weeks' notice for Care Partner time off requests and coordinates replacements with Clients

    g) Calls Clients to determine level of service satisfaction
  • Confirms/verifies telephony reports with Care Partner staff

    a) Ensures that ETC are submitted to payroll/biller when appropriate

    b) Completes payroll reports as designated by FM: OVR, Task Code, Schedules Not Found

    c) Removes Care Partner schedules once it is determined that a Care Partner did not work a scheduled shift. Send this documentation to FM for follow up with Care Partner on proper procedures

    d) Responsible for Work Comp Flow Sheet policy/process
  • May be responsible for Administrative office functions to ensure smooth Care Center operations

    a) Primary responder to inbound phone calls and faxes

    b) Responsible for all Client and Care Partner data entry and maintenance of records, coordinating with FS/FM on Care Partner expired requirements

    c) Responsible for monitoring Client Service Agreement and deposits/authorizations on all new cases

    d) Responsible for mail services and distribution of incoming faxes

    • Requirements

    n/a


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