Sr. Service Operations Engineer - Boston, MA - SRL7819

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Listing Info

Our client, a top global market leading software company in meaning-based technology, is seeking a Senior Service Operations Engineer for the Greater Boston, Massachusetts area to focus on extending / implementing the common service management frameworks that underlie their various software service offerings.

He/She will be responsible for implementing the services management frameworks such as ITIL or COBIT, especially for IT services and delivery processes. Should be ITIL V3, Six Sigma Black Belt or COBIT certified. IT Services and operations understanding to enable the creation of metrics, KPIs for quality and timeliness of work product; productivity and utilization of teams; adherence to security and reliability stand.

Salary / Benefits

$76,000-$92,000

  • Bonus
  • Stock Option

    • Qualification Requirements

  • Engineering or Advanced Computer Science degree or MBA, with 10+ years of experience.
  • ITIL V3 and / or Six Sigma certified.
  • PMP / PRINCE2 certification is strong plus.

    • Required Skills & Competencies

  • Customer-facing or consulting experience in assisting organizations on quality certifications & accreditations like ISO 9K,ISO 27K or CMMI.
  • Experience in one or more information management domains such as digital records management, enterprise content archival, information analytics, or electronic discovery.

    If you are interested in this opportunity, please email your resume to career@staffpointe.com or fax it to 877-878-1970 Attn: Lorna. Please reference job# SRL7819.


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