Job Details
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Location:Anchorage, AK
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Category:Customer Support / Client Care
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Posted:Oct 19
Dispatcher
- Answer technician calls to reorder route, update, note or complete appointments, and answer scheduling or customer service related questions
- Answer customer calls to schedule, reschedule, cancel or note appointments, and answer service related questions
- Monitor technicians throughout the day to ensure productivity
- Manage quota calendars to allow adequate amount of work to be scheduled into future dates based off tech availability
- Route scheduled customers appointments to available technicians based on closest proximity and skill level
- Monitor previous days work to ensure work orders are completed accurately and notated
- Monitor future work orders to ensure they are built properly
- Confirm future appointments with customers
- Advise customers of technician ETA
- Utilization of Windows based computer applications and internet based applications to update and monitor technician and customer transactions, as well as excel spread sheets to analyze performance standards
- Maintain a positive, professional appearance, behavior and conduct
- Effectively work with coworkers in a team focused environment
- Other duties as required; this list is not meant to be comprehensive of all duties and responsibilities assigned to this position