Title: Membership Counselor
Area of Interest: Membership (Sales)
Address: 00548 Mililani - HI
Job Classification: Non-exempt.
As a brand ambassador, a Membership Counselor (MC) represents 24 Hour Fitness to prospective members ensuring they have a welcoming, informative, and enjoyable experience during their club visits ultimately leading to purchasing a membership. Execute 24 Hour business processes that bring to life our Easy and Accessible Fitness brand promise by showing potential members how we are Easy to Join and Easy to Use our clubs
Contribute to achieving club membership goals by meeting or exceeding personal new member enrollment targets and supporting fellow MCs in a true team
Responsible for enthusiastically helping create a club climate that supports our Changing Peoples Lives Through
Responsible for upholding 24 Hour Fitness core values of ACHIEVE: Accountability, Connected, High Expectations, Integrity, Energize, Versatility, and Enjoy What You Do.
Reports to the Membership Manager (MM) or Club Manager (CM). This position does not have any direct reports.
The MC is responsible for performing the following activities for the club: Create a great guest experience by delivering a personalized, guest-centric Sell Well
Club Tours & Presentations [50% of
Inspire guests to purchase memberships. Turn every guest club visit into a new member relationship by listening to guests goals, presenting 24 Hour Fitness in a way that best connects with them, and establishing trust in 24 Hour Fitness through transparent pricing, open dialogue, and passion for
Integrate how personal training can play a vital role in achieving fitness goals with 100% of prospective new
Present the opportunity to purchase fitness with 100% of new memberships.
Member and Prospective Member Service and Follow-up [50% of
Create an outstanding member experience; follow up with current members to see if they are achieving their fitness goals. Serve as a resource for their questions or concerns, and put them in touch with the right 24HF resources as appropriate to ensure members are getting to their fitness
Generate leads/new business through member promotions, leads, referrals, and guest
Manage and follow-up on 100% of Web Leads, e-mail referrals, Missed Guests, and any other
Maintain current knowledge and awareness of marketing campaigns in order to effectively communicate to members and prospective
Help deliver on our Service Promise of a clean, friendly, and well-maintained
As a contributing team member, assist the front desk as necessary allowing members to receive a friendly greeting/check-in and prompt attention to their
Execute other duties as assigned.
Knowledge, Skills & In-depth knowledge of sales practices and
General understanding of Fitness
Ability to work with
Must have good interpersonal communication
Excellent customer service
Independent, self-starter with strong organizational
Must be a team player
Certifications / Educational High School Diploma or GED
Must complete company sales training and orientation programs
1-2 years sales experience preferred
Must be able to lift 45
Must be able to type, use the telephone and computer
Job requires frequent sitting, standing, walking, and stair
Must be able to demonstrate proper fitness techniques
While performing the duties of this job the employee is regularly exposed to moving mechanical
The noise level in the environment is occasionally loud
This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.