Listing Info
Title: Service Representative Night
Area of Interest: Service
Address: 00809 Folsom Super Sport- CA
City: Folsom
State: California
Job Description
Job Classification: Non-Exempt
Job Summary
The Service Representative Night (SRN) provides customer service support to the club members and
Responsible for delivering the 24 Hour Fitness Service Promise; contribute to running a clean, friendly and well maintained club, and executing the team member basics of being on time and complying with the dress code.
Responsible for assisting and directing
Ensures a safe and secure
Monitoring incoming inquiries and ensuring proper check in procedures are followedOrganizational Relationship
Reports to the Service Manager (SM) or Assistant Service Manager (ASM)
Essential Duties & Responsibilities
Member Check in/Customer Service [60% of
Greet all incoming
Follow all check in
Answer all incoming inquiries and obtain appropriate information to direct/transfer calls or take
Handle member service issues to include: Lost and Found items, new membership cards, change of address, EFT setup or change, and questions regarding billings and payments,
Record member concerns on the Member Service
Record lost and found items on the Lost and Found Property Log and secure items per policy
Club Cleanliness and Safety [30% of
Keep front desk area and lobby clean, clutter free, and
Clean and organize lobby, and weight and cardio
Perform safety checks during the shift to ensure club is secured and
Re-rack all equipment and
Record equipment, facility, and janitorial issues on the Maintenance
Other cleaning duties as assigned
Administrative [10% of
Read and be familiar with all club communications (requires initials) (I m not sure what the reference to initials
Ensure required forms are available, and completed and processed properly (e.g., Group X Reservation sheets,
Inventory Front Desk supplies including first aid kits, and report to Service Manager when supplies are
Fill out Front Desk Planner and other duties associated with
Other duties as assignedKnowledge, Skills &
Strong customer service
Strong communication skills both oral and
Organization
Attention to detailCertifications / Educational
High School Diploma or GED
Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) from approved organization (within 60 days of
Must complete STP Front Desk Night training (includes STP Club Orientation and STP Club Safety) prior to working alone at the Front
Must attend New Hire Training prior to first scheduled shift in assigned club
Must have 6-12 months experience in customer service
Experience operating multiple phone lines
Basic Computer Skills
Physical
While performing the duties of this job, the employee is regularly required to stand for up to 8 hours and must talk and hear. The employee occasionally sits, walks, kneels, and reaches with hands and
Frequently required to lift and/or move up to 25 lbs.
This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.
