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Customer Service Consultant - Bilingual in Japanese, French, German or Korean

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Title: Customer Service Consultant - Bilingual in Japanese, French, German or Korean
Location: US-OH-GROVE CITY
Other Locations:
  • Ability to identify and report any critical or reoccurring customer service issues to Supervisor.
  • Manage customer inquiries by providing product information and processing orders.
  • Ensure a superior customer experience that fully supports the Gap Inc. brand promises.
  • Possess exemplary customer service skills.
  • Ensure timely, one-call resolution with customers.
  • Utilize suggestive sales techniques to meet established targets
  • Demonstrate conflict resolution and interpersonal communication skills in order to help deescalate customer issues while remaining empathetic in tone and demeanor.
  • Utilize effective time management and prioritization skills in order to handle a high volume of calls in a fast-paced environment.
  • Comfortable working in a team focused environment.
  • Flexibility and adaptability to rapid change.
  • Initiate and maintain professional communication.
  • Maintain motivation, identifying personal strengths and opportunities and work withsupervisor to develop career enhancing skills.
  • Strong PC skills including internet and windows-based applications
  • Knowledge of apparel and fashion terminology
  • Strong verbal communication skills
  • High School Diploma or GED equivalent.
  • Minimum 6 months of customer service and sales experience
  • Bilingual in Japanese, French or German

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