Title: Operations Manager - Old Navy - Snellville Pavilion
Location: US-GA-SNELLVILLE
Other Locations:

At Old Navy We Make Value Cool.

From day one, Old Navy was a revolution. We were something the world had never seen - fabulous, affordable fashion. We didn't take ourselves too seriously, and we broke the industry's rules. We said fashion didn't have to be just for rich people. It could be for everyone. We opened our first store in 1994 and we've been on a tear ever since. We were the fastest retailer to reach $1 billion in sales within four years and today we're one of the largest apparel brands in North America, operating more than 1000 stores across the US, Canada and Puerto Rico. Over 350 million (that's not a typo) customers cross our doors and spend over $5 billion dollars with us each year.

GENERAL SUMMARY: The Operations Manager supports the Store Manager or ASM by executing strategies that consistently meet and exceed company-defined Best Practices and standards. The Operations Manager ensures a seamless customer experience that models appropriate behaviors and drives productivity. The Operations Manager provides functional training and provides ongoing tactical feedback to the Associate team. The Operations Manager leads the execution of company defined best practices for markdowns, signing, marketing, and facilities, driving efficiency and productivity standards.

• Owns execution of the tasks for markdowns, signing, marketing, and facilities.
• Ensure areas of ownership are in compliance with productivity goals and company standards
• Work in partnership with the ASM/Merchandising Manager(s) to ensure any movement of merchandise meets company presentation guidelines
• Participates in weekly store walks with Store Manager and Assistant Store Manager
• Maintains pricing and marketing accuracy.
• Coaches team while working shoulder to shoulder with them on the best practices, while meeting company productivity standards
• Ensures productivity goals are met while adhering to company defined best practices
• Communicates successes, opportunities and solutions to the Store Manager or ASM
• Ensures efficiencies and minimizes merchandise handling to meet payroll budget and efficiency goals
• Ensures that all damaged and defective merchandise is processed per company standards
• Maintains clearance merchandise to ensure gross margin is maximized
• Performs Leader on Duty responsibilities including
• Opens and closes the store in accordance with company standards
• Monitors payroll when opening store, and adjusts schedule accordingly
• Complete register audits as necessary
• Practices and ensures all company policies and procedures are followed
• Utilizes recovery statements to minimize external loss
• Communicates successes, opportunities and solutions to the Store Manager or ASM to drive business results
• Executes all activities related to Risk Management & Safety
• Ensure store meets Store Compliance Audit requirements
• Ensure store is compliant with daily cleaning activities
• Supports the team and processes by ensuring that tools and equipment are readily available
• Handles maintenance issues and open tickets with Facility Services
• Monitors and follows-up on preventive care/scheduled maintenance
• Manage Supply and Maintenance expenses
• Executes Monthly Store Safety Audit
• Ensures cash wrap controls and merchandise protection devices are in place and executed to meet Loss Prevention strategies.
• Monitors the store fund (i.e. safe and registers) to ensure the store has appropriate funds for daily/weekly business needs
• Exhibits behaviors to drive customer service standards in all sales Associates
• Work in partnership with the ASM/Merchandising Manager(s) to ensure any movement of merchandise meets company presentation guidelines
• Ensures a clean hazard-free shopping and working environment through daily cleaning activities
• Ensures team is executing fitting room to company standards
• Ensures checkout best practices are being executed
• Coaches and trains sales associates for the execution of all operational processes
• Manages activities related to staffing of the associate population in the store including hiring administration
• Energizes and motivates teams through positive reinforcement of service standards while executing tasks
• Provides follow-up and feedback to associates on performance of tasks
• Elevates personnel performance issues to Store Manager or ASM immediately
• Provides motivation and recognition to the team
• Assesses training opportunities from observations and company-defined best practices and makes recommendations to the Store Manager/ASM and to execute action plans
• Demonstrates strong time management and organizational skills
• Demonstrates passion for customer service.
• Excellent ability to create teams and partnership
• Demonstrates ability to prioritize and handle multiple tasks and work with a sense
• of urgency
• Demonstrates excellent verbal and written communication skills.
• Demonstrates ability to prioritize and handle multiple tasks.
• Excellent delegation and follow-up skills.
• Ability to develop and train others.
• Demonstrates conflict management and resolution skills.
• Demonstrates computer proficiency.
• Demonstrates business comprehension
• High School diploma or equivalent desired
• Two-year college degree or equivalent work experience preferred
• 12 Months with Old Navy or equivalent supervisory experience
• Ability to effectively communicate with customers and store personnel
• Ability to lift and carry 50 lbs
• Ability to effectively maneuver around sales floor and stockroom, repetitive bending,
• prolonged standing, twisting, stooping, squatting, and climbing

Ability to work a flexible schedule