Listing Info

• Demonstrate advanced product knowledge and the ability to solve customer issues.
  
• Resolve customer issues on the first call as frequently as possible.
  
• Open and manage trouble ticket system for User issues, Voice Network, Data Network, Video Network and OS issues.
  
• Be patient, courteous and friendly with customers at all times.
  
• Demonstrate a positive attitude at all times.
  
• Address and solve technical problems in a timely manner and complete all work assignments within expected time frames.
  
• Adhere to all work schedule assignments.
  
• Abide by and support management directives and adhere to all Teleperformance policies.
  
• Perform other tasks as assigned by Management

Requirements

• Must have a strong understanding of Communication (Video, Data and Voice) networking components,
  
• PC Hardware/Software and Operating Systems.
  
• One year of Technical Support & Network service experience in a related field preferred.
  
• Knowledge of the Microsoft Office Products - Excel, Access and Word.
  
• Excellent verbal and written communication skills.
  
• Ability to work independently and multi-task.
  
• Must be at least 18 years of age.
  
• Must have a high school diploma or equivalent.

• Must be able to pass a federal background check and complete a drug test.