Teleperformance

Job Details

Apply Now

Responsible for all customer inquiries and questions
Provide excellent customer service at all times
Follow up to customer inquiries by taking specific action in a timely manner
Troubleshoot equipment and system problems
Exercise retention efforts when appropriate
Identify customers who are comparison-shopping and inquiring about contract terms - assisting the customer with the correct price plan
Work with confidential customer information
Problem solve to help customers resolve issues on first call
Enters data from customers into various software programs
Appropriately communicate with upset customers to resolve their inquiries
Thrives as a team player in a fast-paced, high-energy, change-oriented environment
Participates in additional training courses when needed
Performs other related duties and assignments as required and as assigned by supervisor or manager

6 months Call Center experience preferred
Must be 18 years old
Type 25 wpm
High School Graduate or GED
Ability to use desktop computer system and hardware, e.g. mouse, keyboard
Logical problem solving skills and ability to multi-task
Proven oral and written communication skills consistent with North American Business standards
Must have availability to work various shifts influenced by current business needs.
Ability to use Windows operating systems and navigate between various windows
Provide a positive, professional, empathetic and customer-focused manner
Good organization and work prioritization skills
Must be able to pass a Federal Background Check and Drug testing

Apply Now