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( SiteId=5008 ) (dateopen (dateclosed >= 2013/5/24)' >
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Requisition ID 105261BR
Job Title Lands' End Sales Coordinator (#1089)
Job Location Anchorage AK
Job Description General Summary
This position generates sales through customer and associate engagement, assisting the Lands' End Sales Leader and the Assistant Store Manager with coaching and coordinating activities for the Lands' End (LE) consultative sales associates in order to deliver the highest levels of customer service and drive sales, and support the LE Brand Experience at retail. Assists Softlines Assistant Manager and the Lands' End Sales Leader with coordinating work activities, task assignments and training for the LE consultative sales associates, as well as maintaining a personal contribution to the department's productivity.
Scope Of Responsibility
While this position reports to the Softlines Assistant Store Manager, the position receives guidance and coaching from the Lands' End Sales Leader. Twenty-five percent (25%) of the time is allotted to coordinator responsibilities and the other 75% of time is allotted to personally contributing to the activities of the Lands' End department.
Job
Accountable for achieving monthly performance KPI expectations, including Sales Per Hour, Average Dollar Sale, Unit Per Transaction and Direct
Assists Lands' End Sales Leader to prioritize and coordinate daily activities in order to achieve business and operational
Acts as a role model by generating sales through the use of approved consultative selling practices to deliver exceptional customer experiences by identifying customer needs, providing solutions and offering product
Observes, provides feedback and developmental coaching to Lands' End consultative sales associates to drive selling behaviors and achievement of individual SPH
Motivates team, recognizes and celebrates exceptional customer service and selling
Monitors floor coverage and zoning; takes action in response to business
Supports the payroll management by adhering to work schedule and assisting associates to adhere to their
Promotes, administers and acts as a resource on company policies, procedures and
Assists with training, and coaching associates on service and selling
Accompanies the LE District Manager during LE Shop visits to identify business areas of opportunity and develop action plans for improving the department
Assists in the recruitment, interview and selection processes of Lands' End sales
Assists in resolving customer issues and complaints; escalates issues to the Lands' End Sales Leader or Softlines Assistant Store
Facilitates appropriate re-merchandising to maintain seasonal and brand messages while ensuring compelling
Executes, directs, and participates in all floor resets and markdown and/or promotional
Facilitates efficient replenishment flow and representation of
Performs other Lands' End relevant duties and projects as assigned by the Lands' End Sales Leader and/or Softlines Assistant Store
Creates awareness regarding brand-driving of social networking opportunities; strives to capture customer contact information (email/phone) using appropriate Shop approaches and programsResponsibilities/Skills/Experience Requirements
Previous leadership experience required; in specialty retail environment strongly
Excellent selling skills; demonstrated ability to achieve sales
Ability to develop team performance through training and
Demonstrated ability to coach, provide feedback and manage substandard
Excellent communication and negotiation
Excellent organizational
Ability to delegate and prioritize tasks and
Ability to receive feedback and take action when
Availability and flexibility to work varied hours to support the needs of the
Strong computer skills; familiarity and ability to use social networking sites for customer engagement activities as directed
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