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( SiteId=5008 ) (dateopen (dateclosed >= 2013/5/22)' >
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Requisition ID 103033BR
Job Title Lands' End Shop Sales Consultant (#2623)
Job Location Rutland VT
Job Description This position enhances the experience of our customers and drives profitable sales by delivering proactive sales assistance and support to customers.
Job
Sales per hour (SPH) goals will be assigned for each working shift. Client building and consumer outreach will be necessary to maintain and exceed these
Drives sales by utilizing approved consultative selling practices to identify customer needs and provide appropriate solutions; this can include suggesting outfitting options and related items to generate multiple unit sales, providing fitting room assistance, and participating in customer outreach
Provides highest degree of customer service; including courteously, conversationally greeting customers, adjusting individual customer attention based on store traffic, suggesting solutions based on customer interests and
Maintains knowledge of Lands' End and Sears website navigation and leverages this option for customer solutions when the product is not available in the
Processes customer transactions efficiently using the POS and online system, including sales, returns, exchanges, etc. in accordance to authorized
Maintains knowledge of Lands' End products and services, along with current fashion trends to enhance level of customer service and generate
Under the direction of the Lands' End Lead and/or the Softlines ASM, merchandises the sales floor in accordance with Lands' End brand standards; adjusts presentations based on sell-through and/or other factors while still maintaining a brand appropriate
Responsible for fitting room support and store
Performs markdown and other promotional activities as
Responsible for stock replenishment, stockroom organization and adhering to visual brand standards.Responsibilities/Skills/Experience Requirements Qualifications
Previous leadership experience required; in specialty retail environment strongly
Excellent selling skills; demonstrated ability to achieve sales
Ability to develop team performance through training and
Demonstrated ability to coach, provide feedback and manage substandard
Excellent communication and negotiation
Excellent organizational
Ability to delegate and prioritize tasks and
Ability to receive feedback and take action when
Availability and flexibility to work varied hours to support the needs of the
Strong computer skills; familiarity and ability to use social networking sites for customer engagement activities as directed
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