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Associate Business Process Analyst - Eau Claire, WI
If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.
Responsible for quality assurance by conducting audits of calls of Customer Service Representatives
Provide feedback to team members on audit results
Analyze information and utilize to build recommendations to reduce errors and improve process performance
Create, maintain and track reports in relation to performance
Serve as subject matter resource to team members, supervisors and management staff
Basic, structured, standard approach to work.
High School Diploma or GED is required
1+ years of Quality Analysis experience
Intermediate skills with MS Office Excel
Basic use of MS Office Word and Outlook
Bilingual English/Spanish preferred
Experience working in an inbound call center
Analytical skills and problem solving
Excellent communication skills both verbal and written
Ability to prioritize and manage time
Experience working with Anaya and qFiniti
Experience within with Share Point
OptumInsight is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system.OptumInsight is one of the largest and fastest growing health information companies. We specialize in improving the performance of the health system by providing analytics, technology and consulting services that enable better decisions and results. We integrate workflow solutions that deliver data in real-time, and create actionable insights - processing health information that relates directly to and affects one in four patients in the U.S, one in every three Medicaid dollars and one in every five emergency room visits. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.What can YOU do with the right information? At OptumInsight, the possibilities and the impact are limitless. No matter what your role is at OptumInsight, you'll be empowered to ask more questions, develop better solutions and help make the health care system greater than ever. It's always fresh. It's always exciting. And it's never been more important.
Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/VUnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.