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Associate Business Process Analyst - Eau Claire, WI

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Position Description

If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.

Primary Responsibilities

Responsible for quality assurance by conducting audits of calls of Customer Service Representatives

Provide feedback to team members on audit results

Analyze information and utilize to build recommendations to reduce errors and improve process performance

Create, maintain and track reports in relation to performance

Serve as subject matter resource to team members, supervisors and management staff

Basic, structured, standard approach to work.

Requirements

High School Diploma or GED is required

1+ years of Quality Analysis experience

Intermediate skills with MS Office Excel

Basic use of MS Office Word and Outlook

Assets

Bilingual English/Spanish preferred

Experience working in an inbound call center

Analytical skills and problem solving

Healthcare experience

Excellent communication skills both verbal and written

Ability to prioritize and manage time

Experience working with Anaya and qFiniti

Experience within with Share Point

OptumInsight is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system.OptumInsight is one of the largest and fastest growing health information companies. We specialize in improving the performance of the health system by providing analytics, technology and consulting services that enable better decisions and results. We integrate workflow solutions that deliver data in real-time, and create actionable insights - processing health information that relates directly to and affects one in four patients in the U.S, one in every three Medicaid dollars and one in every five emergency room visits. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.What can YOU do with the right information? At OptumInsight, the possibilities and the impact are limitless. No matter what your role is at OptumInsight, you'll be empowered to ask more questions, develop better solutions and help make the health care system greater than ever. It's always fresh. It's always exciting. And it's never been more important.

Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/VUnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.