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Telephone Counselor - San Diego Access & Crisis Line

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Listing Info

For those who want to invent the future of health care, here's your opportunity. We're going beyond counseling services and verified referrals to behavioral health programs integrated across the entire continuum of care. Join us and help people live healthier lives while doing your life's best work.(sm)

Due to our ongoing business relationship with the County of San Diego, OptumHealth Behavioral Solutions is seeking a Care Advocate. The successful candidate will be responsible for taking inbound calls on behalf of the San Diego Access and Crisis Line. This includes a high volume of calls related to crisis intervention, suicide prevention and substance abuse issues, as well as making outbound follow-up calls to ensure that callers have connected with recommended resources. The Access and Crisis LIne is a 24/7/365 telephonic, crisis center which serves the residents of San Diego for all of their behavioral health needs. In addition, the Care Advocate will review and respond to Treatment Authorization Requests for inpatient admissions from facilities throughout the County. Regular hours for this position are as follows.

Friday, Saturday 3:00pm - 11:30pm

Sunday, Monday 1:00pm - 9:30pm

The selected candidate will also have the opportunity to pick up additional shifts and the position offers full-time benefits.

Keywords: LPC, MFT, LCSW, Psychologist, Social Worker, Psychology, Bilingual, Spanish, Counselor, Therapist, EAP, Marriage & Family Therapist, Licensed Professional Counselor, call center, hotline

Qualifications

  • California Licensed Master's degree in Psychology, Social Work, Counseling or Marriage or Family Counseling, or LicensedPh.D.,

    or an RN with 5 or more years of experience in Behavioral Health.- Licenses must be active and unrestricted- A minimum of 3 years of clinical experience in the Behavioral Health field, including taking and responding to crisis calls.
  • Basic computer proficiencyAdditional Preferred Assets:- Bilingual in English/Spanish highly desired
  • Inpatient experience- Dual diagnosis experience with mental health and substance abuse

    OptumHealth is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system.OptumHealth helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their health care needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.At OptumHealth, you will perform within an innovative culture that's focused on transformational change in the health care system. You will leverage your skills across a diverse and multi-faceted business. And you will make contributions that will have an impact that's greater than you've ever imagined.Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/VUnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.


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