Cisco IPT TelecommunicationsArchitect

50% Travel 50% Telecommute

At eLoyalty, a TeleTech Holdings company, we are committed to excellence inthe delivery of our comprehensive cloud and premised based solution offeringsthat include contact center, web and speech self-services. We are a CiscoGold Preferred Partner and attribute our success to our talented team ofprofessionals who are passionate about the drive for results and providing bestin class service to our clients.

We are currentlyundergoing a nationwide search for an experienced Cisco IPTTelecommunications Architect, located anywhere in the US, to providedesign, architecture, implementation and delivery support of our Cisco UCCEContact Center services and solutions. This an excellent careeropportunity for individuals with prior voice and data architecture andengineering experience who want to develop and grow their career in CiscoContact Center solutions in a consulting, client facing environment .

Role/Responsibilities

• Key player in
  the design and implementation of full-life cycle Cisco contact center
  project integrations including call center workflows
• Perform analysis
  and diagnosis of complex voice and data network issues
• Work and
  collaborate with project teams consisting of eLoyalty Professional
  Services staff, client resources, contract resources and 3rd
  party vendors.
• Provide
  technical thought leadership while interacting closely with the client.
• Provide
  consistent and frequent project status updates and project issues to
  assigned eLoyalty Project Manager
• Provide
  mentoring and support to junior staff members

Skills/Experience

• 3 to 5+ years
  designing, architecting, implementing, installing and configuring complex
  Cisco IPT solutions with Cisco Unified Call Manager clusters, Cisco Unity
  Voice Mail, Cisco ICM and CVP
• 1 to 2+ years
  hands on, multi-site contact center systems integration experience with
  ACD and IVR solutions, with Cisco UCCE preferred
• SIP, H.323 and
  MGCP voice protocol configuration experience is a must
• Strong
  experience configuring and troubleshooting Voice Gateways/Gatekeepers
• Prior support
  experience of the ICM environment including ACD, PG, IVR PG, and CTIOS
• Prior experience
  designing, architecting, and administering routers, switches, RAS, TACACS
  and LAN/WAN Qos, VLAN's, Bandwidth modeling and VoIP
  infrastructures
• Prior project
  lead experience or team leadership skills required
• Excellent documentation,
  presentation, and problem solving skills
• Excellent
  communication skills and client-facing skills
• CCIE or
  R&S, CCVP, or CCNP is a plus
• Ability to
  travel 50% and work on client's site throughout the country. Ability
  to telecommute/work remotely from home during various phases of the
  project lifecycle.