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TeleTech Jobs: Data Center Operations Engineer - Austin, Texas, United States

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Listing Info

At eLoyalty, a TeleTech Holdings company, we are committed to excellence in the delivery of our comprehensive cloud and premised based solution offerings that include contact center, web and speech self-services. We are a Cisco Gold Preferred Partner and attribute our success to our talented team of professionals who are passionate about the drive for results and providing best in class service to our clients.

As part of our Integrated Contact Solutions
Managed Services division in Austin, as a Data Center Operations Engineer you will help drive, deliver and support our premier solutions and service offerings around complex, enterprise-level hardware and software platforms.

Duties

You will be responsible for the staging and the operation of the our monitoring platform operations model within a hosted center and customer premised hardware/software solution platform. Your duties will include the following:

Documentation of the configured design

Customer facing documentation

Gap Analysis build out

Installation builds

Debugging problematic software

Server Staging

Daily operations of entire server environment

Extensive experience in providing technical support to remote sites

Hardware maintenance

Own software issues with vendor and support management

Software upgrades

Assist in creation of toolsets based on customer need

Architect solutions for various internal projects

Skills And Experience We Are Seeking

1 to 2 years Enterprise System Administration experience

1 to 2 years Microsoft 2000/2003/2008 Windows Sever administration and support

1 to 2 years Linux and/or Unix administration and support

1 to 2 years Cisco IOS administration and device support

Microsoft SQL Server 2000/2005 administration

Apache/IIS Server administration

VMWare or MS Virtual Server administration

Enterprise level IT Infrastructure administration

Understanding of SNMP applications (HP Openview, Solarwinds, Science Logic or equivalent)

Comfort with Telnet/SSH/RDP and remote deployment

System auditing and performance tuning

Comfort with DOS/Linux command line

Server network configuration/troubleshooting experience

Troubleshooting of basic scripting technologies (PHP, batch files, VB, etc)

Hands on experience using network analysis software (Sniffer, Wireshark, OmniPeek)

Experience with Cisco IPSLA Monitoring

Strong internal and external customer service skills

Excellent troubleshooting skills

Strong documentation skills

Ability to participate in on-call rotation and occasional off-hour implementations

MCSE desirable

We offer an outstanding career development opportunity, a competitive salary along with full comprehensive benefits. We are looking for individuals with a team player attitude, strong drive for career growth and a passion for excellence in client support, delivery and satisfaction.