Customer Service Representative (FEDAC)

Location: Morgantown, WV
Job Code: CSR1

1. of openings: 2

Customer Service Representative

Revised 06/12

Position Overview

Provide customer support for our FEDAC AP practice supporting AOC Solutions’ EnCompass A/P Platform. Contact vendors of multiple clients to explain and support a new Accounts Payable payment method originating from the clients banking institutions associated with EnCompass.

Essential Job Functions

Make outgoing calls and follow-up calls to vendors

Update/maintain bank records

Provide notation on all calls

Follow-up with vendors

Provide necessary paperwork to vendors interested in signing up for EnCompass A/P

Accept incoming calls from vendors with questions and follow-ups

Complete procedures as you provide quality customer service in a professional and courteous manner

Non-essential Job Functions

Organizational support and some support for required mailings

Other duties as assigned

Requirements

High School Diploma or equivalent

Complete credit and background checks are done for all candidates

Some customer service or sales experience

Knowledge and experience with Windows, MS Office and Internet

Quality phone skills and etiquette along with good verbal communication skills

Detail oriented with strong organizational and documentation skills.

Other Skills/Abilities

Office environment experience helpful

Learning skills

Problem analysis

Problem-solving

Adaptability

Planning and organizing

Attention to detail

Eoe M/F/D/V

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.