Technical Support Engineer
Are you ready to be a key player for our SaaS company that is setting the standard for technical innovation and customer growth?
Barely four years ago New Relic established an entirely new market with the first-ever full-service app performance management (APM) delivered as SaaS. We work with Java, Ruby, Python, PHP and .Net users from the full spectrum of app developers - from startups working in a garage, all the way to global Fortune 50 enterprise users.
Yes, it is a great product and is incredibly easy to use. But with tens of thousands of customers, with customer sites sending us more bits per second than the whole world sends Twitter, and with an agile, 2.0 product that is constantly upgraded . . . New Relic customers do sometimes need help from Support.
We are looking for the right person to join our Support team, someone who will provide 1x1 Support help to our developer-customers via email, phone and chat. You will work closely with other engineers to creatively and relentlessly solve customer problems. And you will use your insight and imagination to help us identify reoccurring or systematic problems and suggest ways we might address them.
We are looking for a unique individual -- someone who . . .
Loves delighting people -- even customers who are having a bad day.
Has an infectiously positive attitude and sees possibilities rather than obstacles.
Takes ownership of the customer experience - you can't sleep at night if you've left a customer out in the cold.
Wants to help us create a world-class support organization
Can think outside the box when the resolution is not obvious.
Drives for timely results and does whatever it takes to deliver.
Can work independently but isn't afraid to ask for help.
Is comfortable working at a fast pace - we really are paving the way with our approach to development!
Is technically competent and curious about new software technology. You might install Linux, dabble in Rails, or play with databases.
Possesses a hunger for knowledge - always wants to learn more and do better. (We are like that around here.)
Collaborates easily across teams or disciplines to solve problems
Communicates exceptionally- written, verbal, -on the fly-, etc. using clear and concise language.
Has a track record of providing superior software support.
Is comfortable participating on an on-call rotation.
We Are Looking For Someone Who Is Familiar With One Or More Of The Following
In addition to technical support experience, we are looking for someone who is familiar with one or more of the following
Ruby, .NET, PHP, Java, Python, Web Servers (Windows and Linux), network troubleshooting tools, web development platforms, and cloud hosting services.
This is not your average support team. We are growing, constantly improving and setting our sights and our goals higher. We are looking forward to a bright future rife with opportunity while maintaining a fantastic support experience. Did we mention we love our customers?
This position is in our Portland, Oregon office, in a vibrant tech community and a region with a great quality of life. We offer competitive compensation, pre-IPO stock options, and big-company stability - you know you'll have a job tomorrow and get paid for it - and benefits (medical, dental, vision, life), while maintaining the energy, agility and fun of a start-up.
New Relic is most decidedly an equal opportunity employer. We seek applicants of diverse background and hire without regard to race, color, gender, religion, national origin, ancestry, citizenship, disability, age, sexual orientation, or any other characteristic protected by law.
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