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Operations Analyst 2
Wells Fargos Consumer Lending Group (CLG) is an industry leader in supporting homeowners and consumers. We put customers at the center of all that we do. We make every decision and design every product and service with our customers in mind. If its not good for our customers, then its not good for Wells Fargo. It starts with you. We must attract, develop, retain and motivate the most talented people - those who care and who work together as partners across business units and functions. We believe everyone on our team is important and deserves respect for who they are and how they contribute to our success. The CLG team includes our home mortgage, home equity, consumer credit card, personal loans and lines, direct auto, dealer services and commercial auto, retail services and education financial services businesses. Join the #1 Mortgage originator and servicer (Source: Inside Mortgage Finance). Our Mortgage Team: Supports the nations leading originator and servicer of residential mortgages. The Insurance Operations Analyst 2 position within Escrow and Insurance Services is responsible for interacting, facilitating and communicating between numerous groups responsible for the data integrity and servicing of Optional Insurance and Private Mortgage Insurance (PMI). The team member will be required to be highly proficient in Microsoft Excel in order to complete and process weekly & monthly reports. Team member will handle escalated issues regarding PMI deletion requirements and Optional Products. The team member will also be responsible for providing reporting as required by the management team in regards to Optional Insurance and PMI deletion processes. This team member is responsible for supporting business specific projects and/or segments of larger projects that provide analysis and solutions to business problems as they relate to PMI & Optional Insurance. These projects may impact other lines of business and external vendor processes. This team member functions as a lead business operations contributor. Therefore, this team member should exhibit advanced problem solving skills, the ability to execute tasks with minimal supervision, the ability to lead / direct other team members, the ability to collaborate across business lines, and excellent written and verbal communication skills. This team member will be required to analyze business issues and make recommendations to maximize the efficiency, quality and compliance. This team member may create management reports, generate monthly operational results, interpret and make recommendations and identify trends and issues for the department managers.
2+ years of operations experience.
Ability to research, compile, and perform basic analysis on operational data. Independently provides basic summary of operational data. Possesses basic troubleshooting and resolution skills. Has good reporting skills.
How to Express Interest in This Job: Wells Fargo invites you to apply for this job at https://employment.wellsfargo.com/psp/PSEA/APPLICANT_NW/HRMS/c/HRS_HRAM.HRS_CE.GBLPage=HRS_CE_HM_PRE&Action=A&SiteID=1&Opening=3743045.
WELLS FARGO IS AN AFFIRMATIVE ACTION AND EQUAL OPPORTUNITY EMPLOYER M/F/D/V.