Assistant Manager

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Listing Info

The Assistant Manager is responsible for supporting the General Manager in the overall operation of their assigned restaurant. Key responsibility areas include team performance, increased sales and profitability, effective cost controls, facilitating the implementation of food service systems, and development, training and retention of key associates. The Assistant Manager reports directly to the General Manager.

Managing Performance

  • Assist the General Manager to ensure that the restaurant operates efficiently and effectively within the Company's fiscal and operational guidelines.
  • Ensure adherence to all local, state, and federal laws and regulations.
  • Assist the General Manager to develop initiatives to build sales, profitability and guest counts. Maintain effective cost controls in support of these initiatives.
  • Responsible for restaurant systems, policies and procedures designed to affect control of restaurant costs and expenses.
  • Develop guest oriented quality, service, and cleanliness action plans to enhance guest satisfaction.
  • Ensure secure, safe handling and transportation of funds.
  • Responsible for the physical/aesthetic maintenance of the restaurant and maintenance of Old Carolina's theme format.
  • Works to instill the mission statement and Daily Directives in each employee.

    • Food Preparation & Production

  • Ensure that all menu items are made according to recipe and presented in an Old Carolina manner.
  • Utilize food production and inventory tools available to support this responsibility by completing a weekly inventory report to generate a cost of sales report to be reviewed by the General Manager.
  • Maintain a working knowledge of all recipes, products and production procedures.
  • Ensure established standards of food safety and sanitation are maintained.
  • Purchase food products within established guidelines. Oversee correct receipt, storage and handling of food products to ensure quality and freshness at all times.
  • Looks for and cultivates a passion for food.

    • Guests And Associates

  • Respond to guest comments and criticism in a constructive and positive manner, looking at such as an opportunity to build guest count. Educate and empower associates to act in a similar capacity.
  • Ensure a safe and secure work and dining environment for associates and guests.
  • Interview candidates for employment and makes recommendations which are given particular weights for hiring and terminating employees.
  • Carry out supervisory responsibilities in accordance with all applicable laws and regulations.
  • Demonstrate high ethical standards at all times, adhering to standards laid out in the Company Handbook.
  • Contribute as directed by the General Manager in regular associate/departmental meetings.
  • Administer counseling and discipline to associates as necessary.

    • Staffing And Building Great Teams

  • Direct the daily shift operations of the restaurant.
  • Orientate all new hires utilizing company handbooks and support materials.
  • Provide training and recognition to employees at all levels and maintains a team-oriented environment.

    • Administration And Auditing

  • Responsible to maintain labor efficiency ratios to ensure guest service and cost effectiveness.
  • Ensure all reports, documentation, and other information required by corporate office departments are submitted in a timely and accurate manner.

    • Miscellaneous

  • Coordinate miscellaneous tasks and projects as needed, or as directed by the General Manager.
  • Cover shifts as directed at other Company restaurants.

    • Supervisory Responsibilities

    Yes. See "


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