Transportation Dispatcher

Ref No.: 13-00024
Company/Department: McKinley Chalets
Location: Denali, AK
Start Date / End Date: 05/08/2013 / 09/19/2013

Position Summary

The Dispatcher is an essential support operations position with ultimate responsibility of each bus run being successfully scheduled and operated each day. The Dispatcher must take multi-tasking to a new level and must be able to handle significant pressure. Each Dispatcher must have better than average communication and organizational skills. The Dispatch Team Member is expected to be able to communicate on the phone and radio, schedule and dispatch using a computer and track ridership using a computer.

Essential Functions

• Coordinate and process daily as well as special transportation events.
• Communicate needs as needed within this context.
• Direct and coordinate field transportation operations as directed by Dispatch Assistant Manager or as needed.
• Respond appropriately to needs communicated via radio and land-lines.
• Monitor and document departmental personnel with respect to process and procedures involving, but not limited to: radio calls and proper procedures, proper driver check-in and check-out / punctuality procedures, proper reporting procedures, proper notification of random and reasonable suspicion drug / alcohol test procedures.
• Assign and dispatch appropriate vehicle equipment per event.
• Work closely with all other transportation departments to ensure efficient and timely service for guests.
• Be first response for emergencies. Act as communication hub for management and staff during any emergencies
• Data entry as requiredincluding but not limited to all ridership data.
• Other duties as assigned.
• Employee is responsible for general knowledge of corporate environmental policies and procedures and how they relate to their job functions. Corporate policies and procedures are posted on bulletin boards or can be accessed at dpr.web.
• Employee is responsible for knowing the environmental aspects and associated impacts of their job position. Job specific Environmental Aspects and Impacts will be communicated by Dept. Managers during EMS training.
• Environmental objectives and targets will be communicated by dept. managers for each dept. during EMS training.
• Employee will have no less than 1 performance review per season to include an evaluation of performance standards as they relate to work instructions addressing their departments environmental aspects. Employee will be aware of environmental objectives and targets within their department and how the objectives and targets affect their job performance.

Minimum Requirements

• Previous experience demonstrating an ability to organize, prioritize and process information. Must have good multi-tasking skills.
• Demonstrated ability to attend to details and creative problem solving.
• Demonstrated good customer service skills. Proper phone etiquette.
• Demonstrated knowledge of effective oral and written communication skills.
• Demonstrated knowledge of basic computer skills, including MS Word and MS Excel.
• Ability to work unsupervised in a high pressure environment.

• Previous experience in a transportation related dispatch office preferred.
• Previous experience in office related work a plus
• Previous customer service experience helpful.

Travel Requirements

Little or No Travel (>10%)

Lifting Requirements

LIGHT - Lifting 20 pounds maximum with frequent lifting and/or carrying objects up to 10 pounds

Physical Requirements

BENDING FREQUENT

Keying/Fingering Frequent

HEARING CONSTANT

REACHING CONSTANT

SEEING CONSTANT

SPEAKING FREQUENT

STANDING FREQUENT

WALKING FREQUENT

LIFTING FREQUENT

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